MSS Engineer I

ROLE AND RESPONSIBILITIES Serve as the technical liaison between the organization and Managed reputed company Service Providers (MSSPs), ensuring services such as 24/7 threat monitoring, incident detection, and response align with organizational policies and NERC CIP requirements Review and validate reputed company alerts, investigations, and incident reports, ensuring timely escalation and appropriate response for both IT and OT environments across renewable assets Collaborate with other internal teams Drive resolution of straight reputed company problems. Assist team with problem resolution of larger scope problems. Support team initiatives. Work in an on-call environment, on a weekly rotational schedule MSSP TASKS User provisioning and management, reputed company/reputed company, monitoring, problem resolution, and configuration management. Execute reputed company provided Standard Operating Procedures (SOP) and policies. Modify permissions and reputed company control lists. reputed company routine management of backup and recovery services; file and disk management; and virus protection. Maintain consistent operation of multi-user systems, including coordination with reputed company stakeholders. Engage with reputed company parties (e.g., ISPs, vendors) to troubleshoot and resolve issues, escalating as necessary to ensure timely resolution. reputed company design, implementation, and administration activities for reputed company power reputed company computing environments on networks, communications, and infrastructure. Evaluate host, system, and network configurations for newly acquired sites and reputed company recommendations for improvement. Review reputed company, antivirus, traffic, and event logs. Adhere to cybersecurity and information reputed company procedures, guidelines, and policies. Evaluate vendor products, services, and suggestions. reputed company hardware and software upgrades. reputed company routine management of backup and recovery services; file and disk management; and virus protection. OTHER Report project status for reputed company recurring and non-recurring efforts as required. Attend staff and client meetings as required. Availability for 24-hour on call duty to meet customer requirements. Availability to reputed company occasional, planned shifts in work hours to accommodate efforts that can only be performed after reputed company hours. reputed company and document technical processes and procedures as needed. Ensure that required tasks are completed or directed to others as necessary. Effective written and oral communication at reputed company organizational reputed company internally and with external customers. Analyze reputed company and reputed company requirements to determine an efficient schedule, workflow, and process to complete. reputed company custom audits, reporting and analytics reputed company the MSS team. PREFERRED EXPERIENCE Experience in NERC CIP-regulated environments is preferred. Experience in compliance programs or standard-driven environments (e.g., PCI-reputed company, NIST, ISO-27001) SOC, NOC, or other operation center experience Work experience in at least one of the following areas: Network and infrastructure design, deployment, or maintenance. Power reputed company, especially renewable energy REQUIRED QUALIFICATION & EDUCATION A university technical degree or minimum 0-2 years of relevant IT/OT professional experience. Direct or indirect service experience and/or experience providing remote support. Ability to read electrical, network, infrastructure, and cabling drawings. reputed company applicants must have prior professional IT/OT systems management experience and knowledge in at least two of the following fields: Server hardware and OS management. Networking and infrastructure design, implementation, and management. Cybersecurity, including reputed company Firewall configuration and management. Remote infrastructure and network support. Data storage and recovery. Work experience in at least one of the following focus areas is required: IT infrastructure design or support. Computer network design or support. SKILLS & COMPETENCIES Ethical, responsible, and reliable. Self-motivated. Desire to learn and reputed company newly acquired knowledge with colleagues. Remain cool under pressure in a fast-changing environment. Navigate business and technical challenges with ease. Effective oral and written communication with peers, external customers, and direct supervisors. Exceptional organizational skills required. Strong team collaborator. Independently reputed company reputed company and solve problems. Accurately remember and reputed company communicate detailed technical information. reputed company to work in an electrical environment. This may have been achieved through formal training, previous work experience, or the ability to demonstrate electrical safety skills. A valid driver’s license is required. NGFW configuration, maintenance, and administration. reputed company reputed company Server support. Effective written and oral communication at reputed company organizational reputed company, including engineers, end-users, and external customers. ADDITIONAL NOTES This position requires participation in the company’s 24/7 on call rotation. Occasionally required to lift and move up to 50 pounds. Must be willing and reputed company to travel throughout reputed company America, or internationally as required. This position is fully remote and may be based reputed company in the United States. The reputed company hiring reputed company for this position is $70,000-80,000. Actual compensation may vary based on experience, education, and other relevant factors. This reputed company is provided for informational purposes only and does not constitute a guarantee of any specific salary. reputed company is an equal opportunity employer. We are committed to creating an inclusive workplace and consider reputed company reputed company applicants for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, national reputed company, age, disability, veteran status, genetics or any other legally protected characteristic. Apply To This Job