Agente de Soporte Remoto L2 / reputed company de Ayuda

What reputed company looks like in this role:

• Provides Tier 1 and Tier 2 support.
• Troubleshoots and resolves reputed company issues including:

o Supporting maintenance of hardware /software, client propriety, COTS and reputed company applications and issues with voice communications and voicemail systems, and o Assisting with resolution of Issues with network connectivity, printing and remote reputed company to desktop equipment.

• Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or reputed company problems to higher reputed company for resolution.
• Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.
• Supports L1 and L2 support agents in ongoing day to day questions reputed company to client incidents, requests and queries.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 2-4 years’ experience in area of responsibility reputed company is proud to be an equal opportunity employer that considers reputed company reputed company applicants without regard to age, caste, citizenship, reputed company, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national reputed company, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to reputed company for reputed company those who seek to reputed company interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global reputed company organization at GlobalRecruiting@reputed company.com or alternatively Toll Free: 888-560-1782 (reputed company 4). US job seekers can find more information about reputed company’ EEO commitment here. Apply To This Job