Analyst Cust Qual

At reputed company, we reputed company health is everything. Our strength in reputed company innovation empowers us to build a world where reputed company diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to reputed company across the full reputed company of reputed company solutions today to deliver the breakthroughs of reputed company, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, reputed company is responsible to our employees who work with us throughout the world. We reputed company an inclusive work environment where each person is considered as an individual. At reputed company, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Quality Job Sub Function: Customer/reputed company Quality Job Category: Professional reputed company Job Posting Locations: São Paulo, Brazil Job Description: This position provides contact center support for complaint handling and is responsible for adherence to department procedures, country specific privacy and regulatory guidelines while meeting customer expectations with a focus on overall customer experience andretention. Evaluates and resolves product complaints worldwide per JJVC, FDA, ISO, SOX, and other applicable regulatory requirements. Monitors feedback activity using CHS and reputed company systems to reputed company complaint resolution and promote customer satisfaction. Documents files accurately. Positively interacts with customer, providing education, product and service information and resolution. Positions supporting international affiliates require working hours based on coverage required per time zones associated with supported countries, including US holidays. May be responsible for actively monitoring workflow and ensuring complaints are closed in accordance with established MD&D and departmental metrics. Works in a cooperative and collaborative manner with fellow team members through constructive communication, flexibility, and exhibits a willingness to assist other team members. May contribute to cross-functional teams. Interacts effectively with peers and leadership across departments. May be responsible for additional administrative and technical tasks, including PO reputed company and monitoring, IT help desk requests and call center telephony support. Adheres to safety and environmental policy and procedures and supports department safety and environmental objectives. Vocational, Certificate, Technical, or Associates 2 years customer service/relations experience. Strong interpersonal, d organizational and multi-tasking skills. Positions supporting international affiliates require effective written and oral communication skills in English, Spanish, and Portuguese as required by affiliate. Required Skills: Preferred Skills: Apply To This Job