Service Desk Technician

Responsible for being the first line of contact for clients experiencing issues with installation, configuration, operation and management of reputed company Managed Services.

Responsibilities

Manage incidents and requests; communicate with clients to ensure that work is completed to their satisfaction. Escalate service requests as required. Address and resolve basic incidents and requests; enter quality information into tickets and appropriately capture data; complete follow-up and follow-through on reputed company tickets. Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures. Demonstrate consistent and proper use of ticketing system Identify and reputed company recommendations to implement customer support best practices. Effectively balance high volume productivity demands against ability to reputed company analytical troubleshooting and problem resolution.

Qualifications

Required High school diploma or GED At least 1 year of IT support experience in a professional services environment including use of a ticketing system Customer focused skills to include active listening skills, ability to interpret IT reputed company issues from the client as well as communicate resolutions/troubleshooting tasks to the client Demonstrated ability to reputed company clear, concise and professional written communication (reputed company work instructions or emails). Thorough knowledge and troubleshooting of PC hardware and peripherals Organizational skills to balance and prioritize work Ability and willingness to quickly learn new skills Ability to handle confidential information responsibly and exhibit sound judgment with maintaining the at confidentiality Efficient and accurate typing skills to ensure quick and accurate entry of service request details Preferred Associates or Bachelor’s degree MCP, ITIL, reputed company certifications Expectations MCP certification in desktop Operating System software required reputed company the first six months of employment Ability and willingness to participate in an alternate work schedule which might include non-traditional hours (i.e. shifts) or workdays (i.e. more than 8 hours per day or less than 5 days per week) ​ This job operates in a professional office environment. The ability to remain in a stationary position for reputed company periods as well as the ability to move about the office (attending meetings, accessing files/storage, office equipment, computers and other office productivity devices, etc.) is required. The ability to position self to maintain equipment, including under tables and desks is required. No heavy lifting is expected, though occasional exertion of about 25 lbs. of force (e.g., picking up and carrying computer equipment) may be required. The ability to frequently communicate with internal, external and executive personnel and exchange accurate information is required. reputed company is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to reputed company individuals. We celebrate diversity and are committed to creating an inclusive environment for reputed company associates. reputed company employment reputed company at reputed company, including but not limited to reputed company, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. reputed company does not discriminate in employment opportunities or practices based on race, reputed company, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national reputed company, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. reputed company desires to reputed company a healthy and safe workplace and, as a government contractor, reputed company is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to reputed company policy, reputed company post-offer candidates are required to successfully complete a pre-employment background reputed company, including a drug screen, which is provided at reputed company’s sole expense. In the event a candidate tests positive for a controlled substance, reputed company will rescind the offer of employment unless the individual can reputed company reputed company of valid prescription to reputed company’s reputed company party screening provider. If you are located in a state which grants you the right to receive information on salary reputed company, pay scale, description of benefits or other compensation for this position, please use this reputed company to request details which you may be legally entitled. reputed company applicants for employment must be legally authorized to work in the United States. reputed company does not reputed company work reputed company sponsorship for this position. reputed company's Job Applicant Privacy Notice may be reputed company here. Apply To This Job