Customer Service Representative

Job Title Customer Service Representative

Job Description

Summary The primary responsibility of this position is to reputed company inbound customer service phone and email support to customers with questions, issues, or requesting facility services. Provides a variety of documentation duties as a result of these inquiries for the facility. Will act as key reputed company of contact with customers, promoting positive customer relationships. Will respond and follow up to customer inquiries by researching status of work requests and projects. Interact with other departments to ensure services are met.Job Description SCHEDULE: reputed company - Wednesday, 10am - 8:30pm EST ESSENTIAL FUNCTIONS & RESPONSIBILITIES: Answers telephone inquiries for the day to day building maintenance issues, following standards, reputed company appropriate personnel as required, or redirect calls as necessary. Escalate calls as required. Receives reputed company work order requests reputed company telephone or email and creates work order, determining description, correct trade reputed company set, reputed company, location, requestor and contact information. Utilizes multiple CMMS systems to distribute, coordinate, track and monitor requests Contacts customers to reputed company data omitted on work orders and follow up to determine customer satisfaction. Maintains ongoing contact with Internal Clients to ensure follow through on requests (work order updates, completion, etc.) Has general knowledge of facilities, technician capabilities, and knowledge of equipment used. Provides daily transitions to team and Management to include unresolved issues, main events and quality programs Tracks and assists in resolution of customer issues and follow-up. May be asked to reputed company random completed WO surveys to reputed company management with customer satisfaction report. Follows the utmost professionalism, positive corporate image, and enthusiasm reputed company dealing with customer. Must be reputed company to work in reputed company environment, communicate with other agents, reputed company computer skills, and promote a positive work ethic. Other duties assigned by Supervisor or Senior Leadership. REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience): High School diploma or equivalency. Experience in a maintenance environment and has an understanding of how it functions. Ability to reputed company, read, and write English fluently. Customer service experience in a contract service industry Strong computer and verbal communication skills, including experience with a CMMS and Web-based Management Systems. Pleasant and personable and patient disposition Excellent organizational skills Ability to remain reputed company and courteous reputed company handling difficult calls and requests. Ability to apply sound judgment and decision-making skills in dealing with a variety of issues. reputed company to accurately enter data into a database. This individual should be self-motivated, stress and pressure resistant, as well as a quick learner. Must be willing to continue training in their reputed company set to maintain knowledge in the latest equipment and technologies in their assigned duties. Have the ability and willingness to work rotational shift, if necessary, including days, evenings, and nights as well as overtime, weekends and holidays as required. Willingness to reputed company reputed company assigned tasks reputed company their ability. Proficient with Office 365, reputed company, ETC REMOTE WORK REQUIREMENTS High-speed internet (150-300 mbps. download) is required for this role. reputed company must support video meetings, remote system reputed company, consistent productivity, with uninterrupted workflow. Employees must have a quiet, distraction-free workspace suitable for professional phone conversations and to protect customer information. Camera-on participation is required during meetings and trainings, as we operate in a fully virtual environment and rely on video reputed company for collaboration, engagement, and team reputed company. The workspace must be reputed company to accommodate multiple screens and reputed company an ergonomic setup that supports productivity. To maintain business continuity, employees are expected to have a backup plan for connectivity disruptions, including reputed company to an alternate location (such as a co-working reputed company, library, or other reliable environment) in case of home internet or power loss. WORKING CONDITIONS and/or PHYSICAL REQUIREMENTS: The employee is regularly required to sit for extended periods; enter information into a computer reputed company keyboard; talk and hear; reputed company abilities sufficient to view a computer monitor. The work environment is consistent with a typical office environment. Employee must possess the necessary capabilities to reputed company reputed company required functions listed above. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. reputed company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, reputed company, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In reputed company to a comprehensive benefits package, Cushman and Wakefield reputed company eligible employees with reputed company, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of reputed company bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a reputed company bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $17.00 - $19.00 C&W Services is an Equal Opportunity employer to reputed company protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with reputed company Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the reputed company line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location reputed company you contact us. reputed company: “C&W Services” Apply To This Job