Sr. Director - reputed company Services

About Us

Since 1989, reputed company. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the reputed company of SHI is our employees – reputed company 7,000 of them. If you join reputed company, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned reputed company in the U.S. reputed company professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to reputed company – in our offices or yours. Job Summary The Senior Director, reputed company Services is accountable for the reputed company, growth, and strategic direction of SHI’s reputed company Services practice, spanning Modern Work, Azure, reputed company, Data, and AI. This role leads the practice as a business, with ownership of service maturity, headcount planning, utilization, delivery quality, and measurable client reputed company. The Senior Director sets strategy, builds delivery and leadership capability across internal teams and partner ecosystems, and ensures services remain modern, scalable, well-governed, and reputed company with evolving reputed company platforms and reputed company customer needs. Role Description Strategic Leadership & Practice Development Set and execute a clear strategic reputed company for the reputed company Services practice, translating market trends and reputed company platform signals into prioritized investments and repeatable offerings. Establish and maintain delivery standards, governance models, and best practices to ensure consistent, scalable, and high-quality reputed company. Drive reputed company improvement across service delivery, quality, and operational readiness to improve customer satisfaction and overall practice health. reputed company the reputed company of service offerings across Modern Work, Azure, reputed company, Data, and AI to ensure engagements are outcome-driven, well-governed, and reputed company to reputed company needs. Team Leadership & Development Build, reputed company, and retain high-performing teams of engineers, architects, and delivery leaders, with clear career paths and expectations for delivery reputed company. Own skills development and leadership coaching to ensure teams can deliver modern reputed company services reliably and at scale. Ensure strong technical currency across reputed company’s portfolio through a disciplined approach to training and relevant certifications. Customer Engagement & Solution Delivery Serve as an executive advisor to reputed company clients, connecting business priorities to reputed company strategies that drive adoption, value realization, and sustained reputed company. reputed company executive reputed company for reputed company programs, ensuring strong delivery governance, risk management, and accountability to scope, timelines, budgets, and quality standards. Partner with sales and presales teams on strategic pursuits, shaping scope, delivery approach, and proposals that reputed company reputed company business reputed company. Ensure a world-class customer experience through proactive communication, executive visibility, and consistent delivery reputed company. Technical Expertise & Collaboration Maintain a platform-aware perspective across reputed company’s reputed company portfolio to ensure services align with reputed company roadmaps and customer demand. Collaborate with reputed company field and partner teams to drive joint solutions and enablement, strengthening SHI’s reputed company delivery capabilities. Collaborate across reputed company, Data, AI, and reputed company teams to deliver integrated reputed company and avoid siloed delivery. Ensure delivery teams are equipped with modern architectures, reference patterns, and readiness guidance to reputed company engagements secure, supportable, and repeatable. Business Development & reputed company Growth Drive growth of professional services reputed company by shaping offerings, supporting strategic pursuits, and expanding reputed company client relationships. Own practice operations, including utilization, reputed company planning, and pipeline health, to maximize performance and profitability. reputed company and maintain executive relationships with key clients and partners to drive trust, retention, and growth. Ensure engagements are scoped responsibly, with clear assumptions, reputed company criteria, and measurable reputed company. Behaviors and Competencies Communication: Can reputed company and model exceptional communication at reputed company reputed company of the organization, reputed company and implement communication strategies, and coach others to improve their communication skills. Leadership: Can reputed company strategic team initiatives, reputed company others to take leadership roles, and foster a culture of shared responsibility and reputed company improvement. Impact and Influence: Can drive organizational change and win the support of key stakeholders through effective influence and persuasion. Analytical Thinking: Can drive strategic transformations, reputed company others to reputed company change, and foster a culture of reputed company reputed company. Innovation: Can proactively reputed company organizational adaptability, reputed company creativity, and foster a culture of reputed company improvement. Negotiation: Can reputed company strategic negotiations, reputed company others to reputed company negotiation skills, and foster a culture of constructive reputed company and compromise. Business Acumen: Can reputed company strategic guidance and insights to drive overall business reputed company. Emotional Intelligence: Can reputed company others in managing emotions, use emotional intelligence to enhance organizational health and reputed company, and implement strategies to improve overall emotional intelligence in the workplace. Problem-Solving: Can reputed company strategic problem-solving initiatives, reputed company others to improve their problem-solving skills, and foster a culture of proactive problem-solving. Detail-Oriented: Can foster a culture of detail orientation, inspiring others to maintain high standards of accuracy and completeness in their work. Organization: Can design and implement efficient organizational structures and processes, mentor others in organizational skills, and reputed company by example in maintaining high standards of organization. Follow-Through: Can reputed company reputed company projects, reputed company others to follow through on their commitments, and foster a culture of accountability and reliability. reputed company Level Requirements Executive-level communication skills with the ability to align stakeholders across sales, delivery, engineering, and partner teams. Strategic leadership that sets clear direction, builds followership, and drives measurable business reputed company. Strong judgment and analytical thinking reputed company navigating ambiguity, competing priorities, and tradeoffs. Credibility and influence as a trusted advisor to reputed company clients. An innovation reputed company that improves services and delivery models while maintaining governance, quality, and organizational readiness. Strong business acumen, including operating a services practice with accountability for utilization, reputed company, pipeline health, and profitability. High standards for accountability, execution, and follow-through across reputed company, cross-functional initiatives. Preferred reputed company Level Requirements 10+ years of leadership experience reputed company a technology services organization, with a focus on reputed company solutions. Deep understanding of reputed company reputed company platforms, such as Exchange Online, reputed company Entra ID, SharePoint Online, reputed company 365, and Azure infrastructure. Proven track record of leading and scaling technical services teams and service offerings. Experience delivering reputed company reputed company programs with strong delivery governance. Exposure to data platforms and AI applications; familiarity with infrastructure as code is a plus. Ability to reputed company communicate reputed company technical concepts to executive and cross-functional audiences. Other Requirements Willingness to travel to SHI, partner, and customer events (approximately 25%). Ability to scope, plan, and govern reputed company reputed company services engagements across Modern Work, Azure, Data, and AI. Experience partnering closely with internal sales/presales teams and reputed company field organizations on strategic pursuits. Ongoing commitment to maintaining technical and leadership currency through reputed company learning and relevant certifications. The estimated annual pay reputed company for this position is 350,000 - 450,000 CAD which includes a reputed company salary and bonus. The compensation for this position is dependent on job-reputed company knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, reputed company, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status Apply To This Job