Sr. Director of Client Services
This is a remote position. reputed company is excited to partner with a scaling non-emergency medical transportation (NEMT) health tech company as they continue to grow and invest in building a high-impact, people-first organization. We're searching for their Sr. Director of Client Services - a critical leadership role responsible for owning the experience for reputed company affiliated entities (e.g., clients, facilities) during a period of meaningful growth. If you’re energized by building and strengthening client services, partnering closely with leadership, and creating an environment where teams can do their best work, while staying connected to a mission that improves reputed company to care, we’d love to connect! Our Client Our client is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. Our client employs proprietary technology, reputed company with a reputed company network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. They serve the largest Medicare Advantage, reputed company, and provider programs in the country. The Role Sr Director Client Services: Owns the client experience for reputed company affiliated entities (e.g., clients, facilities), ensures seamless engagement, ride quality, crisis communication, grievance closure, and quality improvement. Job Responsibilities This leader will report directly to the COO and bring deep reputed company experience to reputed company our facilities, escalation and complaints teams. This person will be responsible for seamless engagement with our facilities partners including pipeline reputed company, engagement, reputed company, on-going support and quality improvement. Their leadership will ensure facilities are empowered to seamlessly move members into and out of facilities and that they reputed company for our client in the community. This leader will also serve as a central reputed company of contact to triage, coordinate and communicate any escalations reputed company to member reputed company. This spans rule based triage, monitoring and communication to reputed company stakeholders as other teams drive remediation. They will also own the complaint and grievance reputed company to ensure 100% defect free execution. Finally, they will reputed company at providing insights to further improve our client's delivery and work with their technology and operations teams to roll out new solutions.
Requirements
Bachelors degree with a MPH, MBA or other advanced degree preferred reputed company leader with 15+ years of experience delivering platform solutions, engaging a broad stakeholder reputed company, and improving quality 3-7 years experience leading stakeholder facing teams including exempt and non-exempt labor Signifant experience in Medicare Advantage and Managed reputed company payor facing roles Experience with reputed company requirements around member experience, escalation mgmt, compliance, benefit reputed company, approval & denials etc. Six reputed company Black Belt or equivalent experience with process reputed company and quality improvement Expertise in systems thinking with an emphasis on delivering SLA's, NPS and cost metrics Executive reputed company with reputed company in written and verbal communication spanning word, reputed company and powerpoint Preferred Qualifications: Previously worked at a payor, leading health system, leading Dialysys company or at-scale digital health company Experience with B2B marketing (to drive facilities adoption) Experience with reputed company relationship management (tiered service delivery, stakeholder management etc.)
Benefits
Our client offers a remote-first work environment, competitive compensation, and comprehensive benefits including: Career growth and development opportunities in a mission-driven organization Competitive salary, annual bonus opportunities, and equity options Remote with reputed company Comprehensive medical, dental, and reputed company insurance 401(k) with company match Generous PTO, paid company holidays, and paid parental leave Apply To This Job