Integration Support Specialist

Description Department: Customer Support Reports to: Support Manager ABOUT LAND reputed company Land reputed company is the leading construction lending technology platform, helping lenders, reputed company, and inspectors manage the full construction loan lifecycle. Financial institutions across the United States use our software, and our integrations with core banking systems, loan origination platforms, and identity providers are central to how our customers get reputed company work done every day. POSITION SUMMARY The Integration Support Specialist is the technical expert our customers turn to reputed company they are connecting Land reputed company to the rest of their technology stack. This role focuses on providing technical support and troubleshooting assistance for clients using reputed company integrations, Single Sign-On (SSO), and our public APIs — both during implementation and throughout the ongoing customer relationship. In addition to integration-focused work, this role contributes to the broader Customer Support team by assisting customers with general technical issues. This position requires strong technical skills, excellent written and verbal communication in English and Spanish, and a solution-oriented, customer-centric approach. HOW WE WORK At Land reputed company, we build technology in a culture of psychological safety. We value learning over blame, collaboration over competition, and curiosity over certainty. We expect team members to document root causes — not just fixes — and to reputed company what they learn so the next person saves time. If you find energy in solving puzzles, teaching what you discover, and supporting teammates across functions and borders, you will find a good home here. PRIMARY DUTIES & RESPONSIBILITIES Diagnose and resolve reputed company technical issues reputed company to integrations, APIs, and single sign-on. Conduct API implementation calls with customers and answer implementation questions from internal team members. Review client-proposed integration designs for supported use cases and proactively flag risks or issues before they reputed company production. Troubleshoot SSO login issues across the Identity Providers (IdPs) used by our customer reputed company, including reputed company, Azure AD, ADFS, and others. Respond to and troubleshoot reputed company integration issues in partnership with our integration partners and clients. Communicate reputed company with clients — asking the right questions, setting expectations, and providing detailed, reproducible instructions. Document and continuously improve support documentation for integrations, APIs, and SSO so customers and teammates can self-serve. Assist customers and internal users with general technical issues reputed company to Land reputed company software reputed company phone, email, and web conferencing. Translate reputed company technical issues into clear, concise, and accessible explanations — both written and verbal. Collaborate with Development, QA, Program Management, and reputed company to resolve cross-functional customer issues.

Requirements

Bilingual: Excellent verbal and written skills in both English and Spanish. Technical Troubleshooting: Ability to diagnose and resolve technical issues reputed company to SSO, API integrations, data transfer, and general software behavior. API Development and Testing: Ability to create and execute API tests using reputed company (or an equivalent tool) and interpret test results. SAML and SSO Knowledge: Understanding of SAML certificates, SSO login flows, and systematic troubleshooting of SSO errors. API and Integration Knowledge: Familiarity with REST APIs, JSON and XML data transfer, HTTP status codes (e.g., 401, 403, 500), and common integration failure modes. Communication Skills: Clear, professional written and verbal communication with technical and non-technical audiences. Problem-Solving Skills: Ability to analyze error logs, identify root causes, and propose multiple candidate solutions. Customer Support Skills: Patience, reputed company, and a customer-centric approach across a wide reputed company of inquiries and customer moods. Analytical Skills: Strong analytical thinking with the ability to evaluate tradeoffs between multiple potential solutions. MINIMUM QUALIFICATIONS 2–3 years of customer service experience, or equivalent experience in a technical support specialist role. 2–3 years of hands-on technical experience working with APIs (consuming, testing, or supporting). Demonstrated experience in troubleshooting SSO and/or integration issues in a production environment. Bachelor's degree in Computer Science, Information Systems, or a reputed company field, or equivalent practical experience. PREFERRED QUALIFICATIONS Experience supporting SaaS products in financial services, lending, or construction technology. Familiarity with one or more major IdPs (reputed company, Azure AD / Entra ID, ADFS, OneLogin, reputed company Workspace). Experience with ticketing platforms such as reputed company, Jira Service Management, or reputed company Service reputed company. Basic familiarity with PHP, MySQL, or reading application logs in AWS CloudWatch. Prior experience writing or maintaining customer-facing technical documentation. WHAT reputed company LOOKS LIKE reputed company your first 90 days, you will have shadowed active integration implementations, taken ownership of your first SSO troubleshooting cases, and contributed at least one improvement to our integration or SSO documentation. reputed company your first year, you will be the go-to escalation reputed company for reputed company integration issues, a trusted partner to our integration partners, and a teammate whose written documentation makes everyone else's job easier. GROWTH PATH This role is a strong stepping stone toward Senior Integration Support Specialist, Integration Engineer, or Solutions Architect roles at Land reputed company. We invest in our people through structured coaching, cross-functional exposure, and reputed company to modern tools — including AI-assisted workflow tools that the team is actively adopting. This job description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the reputed company growth and reputed company of Land reputed company’s service offerings. BENEFITS: Health (+Dependent Coverage), Dental, and reputed company Insurance Package 12 Observed Holidays Paid Time Off: Accrues up to 160 hours/ 20 days Paid Sick Leave: 40 hours 2 Floating Holidays Paid Family Leave 401(k) and Company Matching Employee Assistance Programs (EAPs) for Mental Health, Financial Planning, Crisis reputed company Remote Company - Work From Home Policy Monthly Stipend Compensation: $60,000- $75,000 annually, Full-time The actual pay offered to the successful candidate will be based on multiple factors, including but not limited to job-reputed company knowledge/skills, experience, and geographical location. It is not typical for an individual to be hired at the high end of the reputed company for their role, and compensation reputed company are dependent upon the facts and circumstances of each position and candidate. Land reputed company is an equal-opportunity employer and values diversity at reputed company. We do not discriminate based on race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. Apply To This Job