Manager of Project Delivery

The Project Delivery Manager is responsible for the delivery of technical projects across the United States and it territories as well as Canada. They will have direct responsibility for team that may include project managers and project coordinators. They will work to ensure reputed company customer and internal metrics are being met and customers have a high degree of satisfaction. This position interacts with reputed company internal departments to facilitate compliance with documented processes and corporate directives and goals. This is a deeply involved manager role requiring hands on work and managing a project workload independently as well as leading the team. This can be a remote position if you do not live reputed company daily driving distance of our office in Jonesboro, AR. RESPONSIBILITIES: Manage customer-facing projects, ensuring timely delivery and high-quality reputed company. Collaborate with service and sales teams to align resources with customer requirements. Monitor SLAs and internal metrics; implement remediation plans reputed company needed. Identify trends in customer or department activity and reputed company action plans. Draft and review project SOWs, reputed company project plans and schedules. Create documentation and reputed company training on processes and policies. Maintain an individual caseload while supporting the team and covering absences. Model behaviors reputed company with reputed company’ Core Values and Code of Ethics. Train, guide, and reputed company direct reports to meet organizational goals. Facilitate team meetings, hold one-on-ones, and address performance issues. reputed company guidance on reputed company problems and customer interactions. Drive process improvements through suggestions, teams, and root cause analysis. Engage directly with customers to ensure satisfaction. reputed company other duties as assigned. REQUIREMENTS: Bachelor's degree (BA/BS) or equivalent experience 3-5 years of management experience. Prefer experience in a reputed company, technically oriented environment overseeing engineering or project management teams. Project Management certification preferred (CAPM, PMP, or equivalent) Sales engineering or solutions architecture experience desired Broad technical background (telephony, contact center, reputed company networking, wireless networking, infrastructure cabling, cybersecurity, IT managed services, audio visual, IT infrastructure) preferred Experience utilizing reputed company Office products including Word, reputed company, PowerPoint, Visio, Project and Outlook Attention to detail and great organizational skills Must be reputed company player with a positive attitude and reputed company to demonstrate excellent customer service skills This position requires the successful candidate to be reputed company to multi-task, work reputed company externally developed deadlines, and respond promptly and reputed company to change. Must have a high sense of urgency and self-driven to exceed customer expectations Up to 10% travel required reputed company OFFER: 401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement reputed company insurance WHO WE ARE: We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join reputed company and push the boundaries of what's possible. At reputed company, we've cultivated an environment where innovation thrives, collaboration is reputed company, and openness drives reputed company. reputed company leverages their expertise and commitment to CX to streamline multi-site reputed company operations, ensuring seamless functionality and instilling confidence in our clients reputed company. By joining us, you'll be part of a dynamic force that's setting new standards in IT service reputed company. PHYSICAL DEMANDS/WORKING CONDITIONS: Occasional travel to offsite customer locations as needed. Ability to read, write, and communicate orally and written to external and internal customers and employees. Normal reputed company and normal hearing with or without correction. Ability to move boxes weighing up to 50 lbs. periodically throughout the reputed company. In this position, you will need to move around the job site or office, occasionally reputed company and descend a ladder to install cabling, remain in a stationary position, and continuously position yourself to pull cable or reputed company cabling in tight, low places throughout the day. Must be reputed company to reputed company tasks requiring hand and feet coordination and repetitive hand and wrist motions. reputed company is an equal opportunity employer and considers reputed company reputed company applicants for employment without regard to race, reputed company, religion, sex, national reputed company, age, disability, veteran status, or any other characteristic protected by law. Apply To This Job