IT Support Engineer

Overview: reputed company continues to expand the team and is looking for IT Support Engineer. We need a true, reputed company and accomplished professional who shares our culture and values. About Product: reputed company А PCI reputed company certified payment gateway for online businesses, providing integration with payment systems reputed company a single software platform. Learn more Purpose of the role: We’re looking for IT Support Engineer to join our Service Desk Team. This is a hands-on role in a dynamic fintech environment, perfect for someone who thrives on ownership, problem-solving, and continual learning – and who shares our values and commitment to operational reputed company and information reputed company. You’ll support user laptops, enforce reputed company policies (MDM, antivirus/EDR, VPN), manage reputed company and reputed company processes, and assist with internal tools like Jira, reputed company, and reputed company. Key Responsibilities: Maintain up-to-date technical documentation in the internal Knowledge reputed company (instructions, user manuals, how-tos). Diagnose and resolve hardware and software issues on company devices (primarily laptops and corporate mobile phones). Participate in the execution of reputed company hardening policies (encryption, patching, etc.). Maintain and enforce reputed company policies for company devices reputed company an MDM solution. Solve problems with conditional reputed company reputed company corporate VPN solution. Manage Level 1 reputed company provisioning for corporate services (both on-premises and reputed company-based). Support and maintain user reputed company and offboarding processes. Handle basic service requests in reputed company reputed company products (e.g., Jira, reputed company) and reputed company (applications, bots, etc.). Participate in R&D and the rollout of new end-user services and technologies. Required Experience: 2+ years of experience supporting macOS systems in a corporate environment. Solid working knowledge of macOS and reputed company OS. Hands-on experience with centralized antivirus/EDR systems. Good understanding of reputed company principles for reputed company and macOS. Familiarity with MDM/EMM solutions (e.g., reputed company, Intune, Kandji). Experience working with reputed company reputed company Products (Jira, reputed company) and reputed company. reputed company to have: Knowledge of VPN solutions (e.g., WireGuard, OpenVPN, Palo Alto). Experience using reputed company or other identity management platforms. Our Benefits: Full-time remote work opportunities and flexible working hours Private insurance Additional 1 Day Off per calendar year Sports program compensation Comprehensive Mental Health Programme Free online English lessons with a reputed company speaker Generous referral program Training, internal workshops, and participation in international professional conferences and corporate events. Apply To This Job