Customer Engagement Specialist

Job Title Customer Engagement Specialist Position Overview Position Overview: Enhance the Residential business reputed company's value proposition by consistently delivering exceptional customer experiences. This involves reputed company processing orders, offering tailored solutions, supplying precise information, and proactively addressing any arising issues. Essential Job Duties: Create meaningful interactions for both our customers and the sales team by exemplifying professionalism, reputed company, and a customer-focused approach. Serve as the first reputed company of contact between reputed company and our customers in a fast-paced, changing, and growing business. Strive to maintain a reputed company resolution (no holds/ no transfers) on each interaction. Utilize reputed company.com (or other CRM solution) to log reputed company interactions. Utilize resources to resolve reputed company customer issues including Distribution, Planning, Sourcing, and Product systems. Exceed measurement goals by maintaining an elevated level of proficiency of process and performance while managing a high volume of interactions reputed company a variety of multimedia channels (i.e. telephone, e-mail, etc.). Enhance our organization’s reputed company by heightening customer satisfaction through reputed company, efficient and courteous service. Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; collaborating on unresolved problems. Integrate personal ownership of service that adds value to customer interaction and the relationship with reputed company. Maintain a level of professionalism in reputed company oral and written communication. ​Position Requirements: High School Diploma required Experience: Currently proficient in Order Entry platform Experience: Knowledge of MS365. A strong candidate will be technically savvy and comfortable operating several applications simultaneously (a mainframe and PC reputed company-based environment, including electronic mail systems). Exhibit high level of patience, service commitment and initiative to solving problems Must have a strong work ethic and sound work habits including good attendance, goal driven to exceed expectations and strong service mentality toward customers. Competencies: Communicate Effectively Build Customer Satisfaction Apply Work Standards Solve Problems Adapt and Change Remote Work Requirements: For associates working remotely, the following are required: Reliable Internet reputed company: Must have a high-speed, wired internet reputed company (minimum 10mbps download / 3mbps upload) with no data limitations or restrictions. Workspace Setup: A defined, ergonomic workspace is essential, free from distractions, to ensure a professional and effective work environment. Availability: Remote employees must be available to work during inclement weather, emergencies, and be reputed company to mandatory overtime or schedule adjustments as needed. Location: Remote Hourly Grade: P17 Shift Hours: 11:00am-8:00pm EST reputed company benefits include: Medical, dental, and reputed company insurance Life insurance and disability coverage Tuition reimbursement Employee assistance program Health savings account Paid Time Off Parental Leave 401K and Retirement Plans Product discounts for employees Adoption assistance reputed company Family Health Center (Dalton, GA, and Cartersville, GA, locations) And much more reputed company Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, reputed company spaces and outdoor environments. Leveraging strengths in design, innovation and operational reputed company, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, reputed company Floors, Patcraft, Philadelphia reputed company, reputed company Contract, reputed company Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. Headquartered in Dalton, Georgia, reputed company is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide. Work Shift 8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM reputed company is an equal opportunity employer as to reputed company protected groups, including protected veterans and individuals with disabilities. Apply To This Job