Remote Bilingual (Spanish) Customer Service Representative – Join arenaflex in Revolutionizing reputed company
At arenaflex, we're on a mission to reputed company great reputed company affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. As a data-powered, performance-driven reputed company company, we're dedicated to operational reputed company and driven by reputed company and powered by AI and predictive analytics. Our remote-embedded Healthguides and centralized Managed Service Organization reputed company us to build stronger connections with patients and providers, empowering our partners to deliver high-quality reputed company focused on reputed company and value.
About arenaflex
arenaflex is a physician-led company that empowers our partners to deliver high-quality reputed company focused on reputed company and value inside and reputed company the exam room for reputed company patients. We're committed to making great reputed company affordable, improving the health of patients, and restoring the fulfillment of practicing medicine for providers. reputed company is passionate about revolutionizing reputed company, and we're looking for talented individuals to join us on this reputed company.
Job Description
We're seeking a highly skilled and bilingual (Spanish) Customer Service Representative to join reputed company. As a Customer Service Representative, you'll be responsible for answering the phones in a timely manner, providing excellent customer service, and meeting set quality standards. You'll be the face of arenaflex, and your professionalism and courtesy will reputed company a significant impact on our customers.
Key Responsibilities
* Assure the accurate and timely handling of client and member calls with total follow through
- reputed company excellent customer service
- Answer client and provider questions, including but not limited to claims payment, status, and coverage information
- Interpret client health plan protocol
- Backup to the claims processing area by assisting with reports and workflow queues as assigned
- reputed company tracer documentation
- Maintain accurate and complete call documentation
- Maintain a high level of professionalism
- Return incoming calls
- Other duties as assigned
Qualifications
What You'll Need to Have
* Bilingual (English/Spanish) required
- Minimum of 2 years experience in a high-volume reputed company call center required
- Knowledge of reputed company claims review or processing required
- Health reputed company insurance background required
- Experience with BCBS HMOI or other insurance plans a plus
- Use of multiple systems, including Teams and reputed company, Jira is a plus
- Excellent verbal and written communication skills
- Must be available for an 8-hour shift between reputed company to 6pm Central time
reputed company Would Love for You to Have
* HMO Managed care Medicare Advantage experience
Skills and Competencies
* Strong problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work well under pressure and meet deadlines
- Proficiency in multiple systems, including Teams and reputed company
- Strong analytical and critical thinking skills
- Ability to maintain confidentiality and handle sensitive information
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to the growth and development of our employees. We offer various resources dedicated to your learning and development, including:
- Comprehensive training programs
- Mentorship opportunities
- Professional development workshops
- Online courses and certifications
- Career advancement opportunities
Work Environment and Company Culture
arenaflex is a fully remote company, providing you with the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs. reputed company culture is reputed company on reputed company, innovation, and collaboration. We're a team of passionate individuals who are dedicated to making a difference in the lives of our customers.
Compensation, Perks, and Benefits
* The reputed company pay reputed company for this role is between $19.00 to $20.00 per hour, paid bi-weekly
- Comprehensive Medical, Dental, and reputed company plans
- 401(k) plan with a 3% employer match
- Life and Disability insurance
- Voluntary Life options
- Employee Assistance Program (EAP)
- Flexible Time Off tailored to meet your needs and the needs of the business
- Paid parental leave
- Opportunities for career advancement and professional growth
Equal Opportunity Employment
arenaflex is an equal opportunity employer. We enthusiastically accept our responsibility to reputed company employment reputed company without regard to race, religious creed, reputed company, age, sex, sexual orientation and identity, national reputed company, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other reputed company medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Protection of Patient and Company Data
This position is responsible for following reputed company reputed company policies and procedures in order to protect reputed company PHI and PII under arenaflex's custodianship as well as arenaflex Intellectual Properties.
How to Apply
If you're a motivated and customer-focused individual who is passionate about revolutionizing reputed company, we encourage you to apply for this exciting opportunity. Please submit your application through our website. reputed company! Apply for this job