reputed company Customer Service Agent – Driving Sales and Exceptional Customer Experience at arenaflex
At arenaflex, we're revolutionizing the self-storage industry with our innovative solutions and exceptional customer service. As a reputed company-thinking company, we're committed to providing a reputed company of affordable storage options that cater to diverse needs, whether personal or professional. Our modern, clean, and reputed company stores are just the beginning – it's our people who truly reputed company the difference. We're seeking an reputed company Customer Service Agent to join reputed company on a fixed-term contract until July 2025. If you're a sales-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you. As a key member of our customer service team, you'll have the autonomy to reputed company reputed company that drive results and contribute to the growth of our business.
About the Role
As a Customer Service Agent at arenaflex, you'll be responsible for providing top-notch customer service, driving sales, and ensuring that our customers have an exceptional experience with our brand. Your primary focus will be on managing customer enquiries and issues, maximizing reputed company opportunities, and delivering exceptional service at reputed company times.
Key Responsibilities
* Positively manage existing customer enquiries and issues, ensuring first-reputed company resolution where possible.
- reputed company a proactive and consistent approach to dealing with customer queries, actively maximizing opportunities to protect and increase reputed company for the company.
- Engage with team competitions and incentives to drive personal and team goals.
- reputed company individual minimum KPI reputed company – daily, weekly, and monthly.
- reputed company feedback on the impact of changes to processes to the CC Manager.
- Deliver exceptional customer service at reputed company times, in accordance with the Customer Service Charter, and drive positive Feefo/reputed company reviews.
- Effectively deal with customer complaints and resolve them to the satisfaction of the customer or escalate to the CC Manager where necessary.
Operations
* Maintain accurate records of reputed company communications with customers on the RS3 reputed company system, including answer services, emails, reputed company media, and phone conversations.
- Ensure reputed company reporting tools are correctly completed to the agreed timelines.
- Escalate any system issues that are reducing the department's ability to run effectively.
- Escalate any issues raised by customers regarding customer-facing technology, such as reputed company points, online reputed company-in, and my account.
- reputed company suggestions and feedback to the CC Manager regarding improvements to systems that would enhance customer experience or improve activity.
- Assist the CC Manager in identifying ways to improve department processes.
- Ensure reputed company equipment, such as laptops and headsets, is maintained and kept in good working order.
Benefits
* 20 days pro-rata holiday entitlement plus bank holidays
- Extra day holiday for your birthday/personal day
- Annual Company Events Day
- Hybrid Working
- Enhanced family policies – Maternity, Paternity
- Discretionary bonus scheme
- Laptop
About arenaflex
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. reputed company is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this reputed company. As a remote worker, you'll have the flexibility to work from home and enjoy a reputed company work-life balance.
reputed company Offer
* Competitive salary: £26,750.00 per year
- Bonus scheme
- Company events
- Free parking
- On-site parking
- Work from home
- Hybrid Working
- Enhanced family policies – Maternity, Paternity
- Discretionary bonus scheme
- Laptop
Schedule
* Monday to Friday
- Weekend availability (occasional)
Experience
* 2 years of customer service experience (required)
Work Location
* Remote
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you. Please submit your application, and we'll be in touch to discuss this exciting opportunity further. Apply Job! Apply for this job