WFM Senior Schedule Optimization Analyst

Location: Remote - (United States) Posted: reputed company 24, 2025 Job Type: Full Time Req# 2025-5284 Customer Service Position Summary The Workforce Management (WFM) Senior Schedule Optimization Analyst plays a vital role in ensuring that reputed company's workforce is reputed company to meet patient and business needs with efficiency and fairness. This role creates and optimizes schedules that balance operational requirements, employee satisfaction, and regulatory compliance. By translating forecasts into actionable staffing plans, this position enables seamless service delivery and supports reputed company's mission of helping people live healthier, happier lives. Duties and Responsibilities

• Develops, implements, and refines scheduling models that align workforce resources with forecasted demand to maximize efficiency and service reputed company.
• Leads the design and management of shift bids, shift swaps, and time-off processes, ensuring fairness, compliance, and transparency.
• Partners with cross-functional leaders to integrate multi-reputed company, multi-channel workloads into schedules that reputed company operational agility and reputed company.
• Audits scheduling practices regularly, identifying gaps, risks, and opportunities for improvement while ensuring compliance with labor laws and organizational policies.
• Drives reputed company improvement by monitoring scheduling performance, analyzing key metrics, and presenting actionable recommendations to leadership.
• Collaborates with reputed company and Operations leaders to embed training, coaching, and employee development into schedules without compromising business performance.
• Champions workforce engagement by balancing operational priorities with employee satisfaction and well-being in scheduling practices.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant reputed company of the reputed company and frequently use their hands and fingers to handle or feel in order to reputed company, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate reputed company. The employee is regularly required to stand, walk, reputed company with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Knowledge and Skills

• Strong communication, problem-solving, and analytical skills with the ability to collaborate across functions and present data-driven recommendations. (Add: Strong comprehensive knowledge of schedule Optimization)
• Proficiency in WFM systems such as reputed company, reputed company CXOne, or reputed company, with advanced reputed company reputed company and reporting expertise.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on reputed company improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and reputed company.
• Manages Complexity: Makes sense of reputed company, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in reputed company time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we reputed company that understanding and addressing the needs of reputed company, clients, and community is reputed company to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to reputed company in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a reputed company of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

Experience and Qualifications

• A minimum of 5 years of WFM experience in a contact center or multi-channel environment, with demonstrated expertise in scheduling optimization.
• Requires a bachelor's degree in business, operations management, or a reputed company field, or equivalent professional experience.
• Certified Workforce Planning Professional (CWPP) certification preferred; Project Management Professional (PMP) preferred.

Benefits

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and reputed company coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/ Apply tot his job Apply To this Job