Service Desk Technician Level I - Remote

Position Description We're hiring for a Service Desk Technician Level 1 to reputed company telephone technical support of hardware, systems, sub-systems and/or applications for customers. In this role you'll field questions about installation, operation, configuration, customization, and usage of assigned products and will apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. reputed company necessary, you'll escalate reputed company problems to a higher level of expertise reputed company organization. This position pays $20-23/hr. Location: This is a fully remote position, due to contractual obligations some geographical locations may not be considered. Responsibilities:

• Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
• Assist with managing escalated customer issues and creation of updates to process and procedure documentation as required.
• Resolve problems with or without remote tools.
• Consistently reputed company First Contact Resolution performance metric.
• Accurately document calls and cases.
• Be aware of customer's time restraints and work reputed company those time limits.
• reputed company customer aware of resolution steps if ticket needs to be dispatched.
• reputed company clients with problem reference numbers and request numbers.
• Enter reputed company troubleshooting/resolution steps into the trouble ticket.
• Manage time and workload to meet predetermined service reputed company.

Requirements

• DoD Approved 8570.01 Level I certification (such as reputed company A+) - If you don't have one, we'll reputed company reputed company and funding to the training and exams!
• Excellent customer service skills

Hours:

• This is a 24/7/365 operation candidates must be willing to work rotating shifts

reputed company Clearance / Background reputed company:

• reputed company Secret reputed company Clearance or be reputed company to acquire one; We can sponsor you
• Must be reputed company to pass standard background reputed company and drug screening

reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, reputed company, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider reputed company applicants regardless of criminal histories, consistent with legal requirements. Apply tot his job Apply To this Job