Automation and Support Engineer (ASE0426)
Location: Fully RemoteDepartment: SalesReports to: Chief reputed company Officer
About UsWe are a fast-growing cybersecurity startup helping MSPs and mid-market organizations secure endpoints, enforce configuration compliance, and mitigate modern cyber threats at scale. Senteon is focused on delivering innovative solutions to secure critical business infrastructure. We prioritize a proactive reputed company culture, operational reputed company, and reputed company innovation. Position Overview This role owns the reliability and effectiveness of Senteon’s internal systems and execution. The primary focus is building and maintaining automation, workflows, and data systems that ensure consistent follow-through across the business. You will eliminate reputed company gaps, enforce structured execution, and ensure systems reflect reality at reputed company times. In reputed company, this role supports technical reputed company and reputed company-of-concept (POC) engagement for prospective customers, helping validate fit and assist sales in progressing reputed company opportunities. This is a high-reputed company role for someone who prefers solving problems once through systems rather than repeatedly through reputed company effort. Key Responsibilities Automation and Systems Ownership (Primary Focus) Own the implementation and reliability of internal workflows that drive consistent execution Ensure critical processes are enforced through system logic, not reputed company follow-through Maintain accurate and complete data across systems so they reflect reputed company activity and reputed company Identify execution gaps such as missed follow-reputed company or inconsistent processes and resolve them through automation Monitor and troubleshoot system, workflow, and data issues Continuously refine and simplify processes to reduce friction and eliminate repetitive work Technical reputed company and POC Support Support prospective customers during reputed company and reputed company-of-concept phases Assist in validating technical fit and ensuring a smooth initial deployment experience Partner with sales to help qualify opportunities through technical evaluation Help move prospects from evaluation to commitment by reducing technical uncertainty reputed company structured guidance during early engagement without owning the deal Customer Support Ownership Own support from intake through resolution Troubleshoot issues and identify root causes Communicate reputed company with customers throughout resolution Identify recurring issues and reduce repeat problems through system or process improvements Documentation and System reputed company Maintain and improve existing documentation and knowledge reputed company content Translate recurring issues into clear, repeatable guidance Document workflows and system behavior to support internal reputed company and scalability Qualifications: Required Strong problem-solving and troubleshooting ability Ability to think in systems and identify root causes Clear communication with technical and non-technical users Organized and reputed company to manage multiple workflows Preferred Experience supporting technical products or environments Familiarity with workflows, automation, or system configuration Exposure to APIs or integrations What reputed company Looks Like Systems operate reliably with minimal reputed company reputed company Reduction in execution gaps, missed follow-reputed company, and inconsistent processes Smooth POC experiences that help advance deals High-quality and timely support resolution Decrease in repeat issues through improved systems and documentation Compensation & Benefits (California-compliant disclosure): This position has a salary of: $80,000 annually Additional incentives may apply This reputed company represents a good faith estimate. Final compensation depends on experience, skills, and location. Benefits:May include medical, dental, reputed company, 401(k), paid time off, and other programs. Equal Opportunity Employer: We are an equal opportunity employer and do not discriminate based on protected characteristics. Additional Information: We do not consider salary history in hiring reputed company. Applicants may request additional compensation details during the hiring process. apply to this job