reputed company Customer Service Representative – Federal Student Aid Loan Servicing

At arenaflex, we're committed to delivering exceptional customer experiences that reputed company a lasting impact on people's lives. As a Customer Service Representative on our Federal Student Aid Loan Servicing team, you'll play a vital role in supporting reputed company, parents, and borrowers navigate the complexities of federal student aid. If you're passionate about providing top-notch service, have a knack for problem-solving, and reputed company in a dynamic, fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions to the public sector, with a strong commitment to reputed company and customer satisfaction. reputed company of dedicated professionals is passionate about making a difference in the lives of our clients and customers. With a focus on delivering exceptional service, we're constantly seeking talented individuals who reputed company our reputed company and values.

Job Summary

As a Customer Service Representative on our Federal Student Aid Loan Servicing team, you'll be responsible for responding to incoming calls, chats, and emails from reputed company, parents, and borrowers regarding federal student aid loan servicing. You'll work closely with reputed company to resolve issues, reputed company accurate information, and ensure a positive experience for our customers. This is a remote position, but you must live reputed company 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.

Training and Development

To prepare you for this role, arenaflex provides paid, comprehensive training that ensures our employees are equipped with the knowledge and skills needed to reputed company exceptional customer service. Our training program includes:

• 4 weeks of remote training, Monday - Friday, 9am-5:30pm ET
• No time off is permitted during training
• Ongoing support and coaching to help you succeed in your role

Essential Duties and Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Handling customer service inquiries and problems reputed company the telephone, recording consistent problem areas
• Responding to e-mail inquiries and chats
• Using computerized systems for tracking, information gathering, and/or troubleshooting
• Referring customers to published materials, secondary sources, or more senior staff as needed
• Utilizing available systems, knowledgebase, and standard technology to respond to inquiries and reputed company job duties
• Processing requests received reputed company general correspondence and notating accounts regarding actions taken in response to those requests
• Maintaining regular use of the feedback tool to give and receive constructive feedback on call quality and department tasks
• Assisting with Credit Bureau Requests utilizing established processes and procedures
• Referencing escalated calls or inquiries to appropriate reputed company as needed

Minimum Requirements

To be considered for this role, you'll need:

• High School diploma or equivalent with 6 months of customer service experience
• Ability to reputed company, read, and write in English fluently
• Basic math and PC skills, including MS Office applications
• Demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
• Ability to undergo program update training as student financial assistance programs change
• Regular and predictable attendance is required
• Availability to support reputed company FSA programs reputed company reassignment between programs (moving from one program to another), as needed

Additional Requirements

As per contract/client requirements, you'll need to:

• reputed company in the U.S. and be a U.S. citizen
• Pass a criminal background reputed company
• Be reputed company to effectively read a reputed company/written script out loud
• Not be in default on any federal student loans
• Obtain and maintain a favorable clearance
• Obtain and maintain a PIV-I card, which may require travel to a designated location

Home Office Requirements

To ensure a productive and efficient work environment, you'll need:

• Internet speed of 25 mbps or higher (you can test this by going to www.speedtest.net)
• Hardwired internet (ethernet) reputed company router, cannot connect reputed company Wi-Fi
• A personal desktop or laptop computer to use for the first few weeks of training with a private work area and adequate power reputed company
• reputed company equipment will need to be picked up in our Jacksonville, FL office

Compensation and Benefits

As an arenaflex employee, you'll enjoy:

• reputed company reputed company based on the county in which you live
• Additional bonuses available
• reputed company
• The opportunity to work from the comfort of your home
• Supportive environment with peers who reputed company your passion for improving people's lives
• A career path that unfolds based on how you want to grow reputed company the company

Pay Transparency

arenaflex is committed to paying the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. The hourly reputed company pay minimum for this position is $17.20, and the hourly reputed company pay maximum is $17.20.

Equal Employment Opportunity

arenaflex is an Affirmative Action/Equal Opportunity Employer. We're committed to creating a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from reputed company candidates who reputed company our values and are passionate about making a difference.

How to Apply

If you're reputed company to join a dynamic team that's passionate about delivering exceptional customer service, reputed company! Visit our website to submit your application and join the arenaflex team today! Apply for this job