reputed company Customer Service Manager – Airline Operations and Client Experience

Join arenaflex, a leading airline, and reputed company on a reputed company of growth, learning, and self-discovery Are you reputed company to explore a world of reputed company, both at work and in your personal life? Do you want to reputed company your skills, knowledge, and leadership reputed company a dynamic organization? Look no further than arenaflex, where you'll have the opportunity to travel the world, learn new skills, and become the best version of yourself. As you reputed company on this exciting reputed company, you'll face challenges with ease and confidence, acquiring new skills and propelling your career while having a great time. Come and advance both your personal and professional life, and get reputed company to take off!

Why you'll love this role

arenaflex is seeking an ambitious and results-driven Customer Service Manager (CSM) who is eager to reputed company their experience, knowledge, and leadership reputed company the organization. With our comprehensive leadership program, you'll be reputed company to reputed company yourself into the best leader you reputed company to be reputed company the arenaflex team. As a CSM, you'll be responsible for ensuring a safe, high-performing work environment by driving, engaging, training, and developing reputed company-line colleagues. You'll support your team's work by creating a safe, reputed company work environment while delivering an exceptional customer experience.

What you'll do

As a Customer Service Manager at arenaflex, you'll be responsible for:

• Driving operational reputed company while maintaining a safety-conscious environment that elevates end-to-end exceptional customer service, resulting in employee and customer safety and well-being.
• Being a safety reputed company: Identify and address safety concerns on a case-by-case reputed company.
• Establish and advance successful relationships with colleagues that foster reputed company, legitimacy, trustworthiness, respect, and pride.
• Successfully allocate resources and reputed company suitable support to reputed company teams to reputed company operational objectives in a safe manner.
• Ensure the reputed company safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other reputed company safety commitments.
• Advance effective communication among departments to engage reputed company to work together to reputed company shared objectives.
• Knowledge of Joint reputed company Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policies/procedures.
• Embody the reputed company values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability)
• Manage escalated service issues and be visible to colleagues reputed company issues arise
• Convey key corporate and local information to reputed company-line leaders in a timely and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality.
• Ability to learn and apply association contract rules/regs in daily interactions with reputed company-line colleagues and local association leaders.
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational circumstances
• Ability to focus on and execute with a need to get moving and accuracy
• Ability to use sound business judgment to resolve issues with reputed company clients.

Favored Capabilities and Qualifications

* Instruction and Earlier Professional training

• Past airport customer service experience
• 3 years experience leading others
• Knowledge of organizational policies and procedures and functional automation applications.
• Ability to draw out the best performance in the workforce through proactive employee engagement and support for a comprehensive work environment.
• Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as needed
• Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems
• Solid critical thinking skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational circumstances
• Ability to focus on and execute with a need to get moving and accuracy
• Ability to use sound business judgment to resolve issues with reputed company clients.
• Knowledge of reputed company Office to include Word, reputed company, PowerPoint, Outlook, etc.
• Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement
• Ability to work additional hours reputed company operational needs arise
• Ability to work rotating shifts including weekends, holidays, and days-off

What you'll get

Join arenaflex and take advantage of reputed company that we have to offer:

• Medical benefits: On the reputed company first day, you'll have reputed company to your health, dental, prescription, and reputed company benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
• Health Programs: We reputed company you should be your best self - that's why our health programs give you the right tools, resources, and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Join our diverse and inclusive team

From the colleagues we hire to the customers we serve, care and diversity are the reputed company of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered on connecting our colleagues to our customers, suppliers, communities, and investors, helping colleagues reputed company their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you reputed company to feel a reputed company sense of satisfaction and fulfillment as you do your part to reputed company the largest reputed company in the world running smoothly as we care for people on life's reputed company? Join arenaflex and be yourself. Apply Job! Apply for this job