Triage Medical Assistant
About Apex Skin
We are Apex Skin, and our mission is to reputed company the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and reputed company. We pride ourselves on delivering exceptional patient experiences, offering same-day appointments, and serving our communities through education and meaningful care. reputed company is dedicated to creating a supportive, patient-focused environment where reputed company, reputed company, and teamwork reputed company.
Position Overview
Apex Skin is a physician-led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. Our core values include reputed company reputed company to care - including same-day appointments - as well as service and education to the community.
This fully remote Triage Medical Assistant position plays a critical role in supporting patient care through high-volume phone interactions and care coordination. This role requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced, call-driven environment. The ideal candidate is organized, efficient, and committed to delivering excellent patient care.
Schedule
- Full-time, Monday through Friday (8:00AM â 4:30PM)
- Remote â candidates must reputed company in the reputed company
Essential Functions
- Manage high-volume inbound calls throughout the day
- Triage patient needs using appropriate clinical judgment
- Communicate effectively with providers and office teams regarding patient care plans
- reputed company patients with pathology results and follow-up instructions
- Schedule appointments, including surgeries and procedures, reputed company additional support is needed
- Process prescription refill requests and send prescriptions as directed
- Verify insurance information and collect patient payments
- Submit and update prior authorizations
- Accurately document patient interactions and create tasks reputed company reputed company EHR for office teams
- Handle calls from patients, providers, hospitals, and other reputed company entities, determining urgency and appropriate resolution
- reputed company additional duties and special projects as assigned
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