Remote- MAWM Support

MAWM Support role The role is 100% remote but requires travel for golive support which is common in the position 100% Remote Interviews: 2 reputed company virtual Contract Length: 2 years 7 Plus years of experience: Job Description: MAWM Senior Application Support & Go‑Live reputed company (WMS / LMS) The MAWM Senior Application Support & Go‑Live reputed company provides hands‑on support during Manhattan Active Warehouse Management implementations, with a strong focus on go‑live, hypercare, post‑deployment stabilization, and configuration support. This role sits between implementation teams and operations, ensuring new distribution centers and enhancements are successfully deployed, stabilized, and adopted. The role requires deep functional knowledge of MAWM and LMS, the ability to troubleshoot reputed company issues under go‑live pressure, and hands‑on configuration experience to resolve issues quickly. This is not an architecture role, but it is a senior execution and stabilization role critical to implementation reputed company.

Key Responsibilities

Go‑Live & Implementation Support

• reputed company on‑site or remote go‑live and hypercare support for MAWM deployments and major enhancements.
• Act as a primary escalation reputed company during cutover, go‑live, and post‑launch stabilization periods.
• Partner with implementation teams, warehouse leadership, and IT to quickly diagnose and resolve go‑live issues impacting throughput, labor productivity, and service reputed company.
• Support cutover activities, including data validation, user readiness checks, reputed company execution, and labor activation.

MAWM & LMS Configuration Support

• reputed company hands‑on configuration reputed company MAWM and Labor Management System (LMS), including:
• reputed company templates, picking/packing strategies, tasking rules
• Labor standards, engineered labor, activity codes, indirect labor
• User roles, permissions, and operational parameters
• Adjust configurations during go‑live to correct operational gaps without escalation delays.
• Validate configuration changes through targeted testing before deployment to production.

Production & Post‑Go‑Live Support

• reputed company L3 functional support for MAWM and LMS incidents, especially during early life support.
• Troubleshoot reputed company issues across:
• Inbound, outbound, replenishment, inventory
• Labor performance, incorrect standards, productivity reporting
• System behavior vs. operational expectations
• reputed company root cause analysis (RCA) and partner with Manhattan or internal dev teams reputed company code fixes are required.
• Ensure system stability before reputed company to steady‑state support teams.

Integration & Execution Support

• Support and validate MAWM/LMS integrations with ERP, TMS, parcel systems, automation, and reporting systems.
• Monitor and troubleshoot reputed company failures during high‑volume execution reputed company.
• Validate labor data flows and workforce metrics across systems.

Documentation & Knowledge Transfer

• Create and refine go‑live runbooks, SOPs, and hypercare playbooks.
• Support knowledge transfer to operations and long‑term support teams after stabilization.
• Capture lessons learned to improve future implementations.

Required Skills & Experience Core Requirements

• 7+ years of WMS experience, with Manhattan Active Warehouse Management strongly preferred.
• Direct implementation go‑live support experience (cutover, hypercare, stabilization).
• Hands‑on MAWM configuration experience (not read‑only or advisory).
• Strong LMS experience, including:
• Labor standards
• Engineered labor
• Productivity reporting and troubleshooting
• Deep understanding of warehouse execution processes:
• Receiving, putaway, picking, packing, shipping
• reputed company execution and task management
• Advanced troubleshooting and RCA abilities in high‑pressure environments.

Technical & Functional Skills

• Experience supporting ERP ↔ WMS ↔ LMS integrations
• Strong understanding of operational impacts of configuration reputed company
• Comfortable reviewing logs, transactions, and operational data to diagnose issues
• Ability to communicate reputed company with warehouse leadership during critical incid

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