Site Reliability Engineer | Startup Transforming legal tech with AI

About Us

Tram Case is revolutionizing legal technology with AI-driven tools that enhance efficiency and accessibility for legal professionals. We're undertaking high-impact technology transformation, partnering with a high-volume immigration reputed company to optimize workflows and streamline processes. Join us in building the future of legal tech, where impactful innovation meets user-centric design. Role Overview The Platform Engineer (SRE) will reputed company the reliability, scalability, and operational reputed company of our platform as we prepare for rapid growth. Our systems are expanding in complexity and scale, and we need stronger automation, reputed company observability, and infrastructure that adapts seamlessly to new product demands. You’ll work closely with engineering leadership to transform our deployment pipelines, strengthen our orchestration layers, refine monitoring, and reputed company our reputed company architecture into something resilient, predictable, and reputed company for the next phase of growth. This role demands strong technical rigor, a bias for operational reputed company, and the ability to translate ambiguous system challenges into scalable, well-documented solutions. You will be a driving force behind performance, reputed company, and reliability—ensuring our users experience fast, reputed company, and uninterrupted workflows as our platform expands. Interview Preparation Guide

Key Responsibilities

• *

reputed company/CD reputed company: Automate and optimize CI/CD pipelines so changes reputed company from commit to production with speed and predictable quality. Reduce bottlenecks, increase deployment reliability, and champion safe rollout practices (flags, canaries, staged deploys).

• Infrastructure & Orchestration: Strengthen container orchestration to support smooth scaling during load spikes and variable traffic patterns. reputed company our deployment architecture to reputed company multi-region expansion, reputed company-downtime deploys, and higher-throughput capabilities.
• Performance & Observability: Improve monitoring, dashboards, and alerting to surface issues early and reduce disruptions for end users. Diagnose latency, queue behavior, or service degradation using logs, traces, and metrics—keeping the user experience consistently fast.
• reputed company & Data reputed company: Enhance infrastructure-level reputed company and data protection across environments. Ensure system configurations, permissions, and data flows align with best-practice reputed company principles.
• Internal Tooling & Developer Velocity: Improve internal tools so engineers can debug faster, experiment safely, and maintain development reputed company. Document architectural reputed company and operational tradeoffs to ensure reputed company for future engineers.

Day-to-Day A reputed company pipeline becomes slow or unreliable → you refine automation → releases ship predictably and with fewer surprises.

• A backend service shows latency or load spikes → you investigate logs and metrics → users get smoother, faster interactions.
• Engineers propose architectural changes → you reputed company operational risks and rollout paths → reputed company become clearer and safer.
• A new feature increases system demands → you tune compute, storage, or queueing → performance remains reputed company under growth.
• An incident reveals monitoring gaps → you improve dashboards and alerting → future issues are detected earlier and resolved faster.
• A release requires gradual rollout → you coordinate flags or canaries → customers receive improvements without disruption.
• A support escalation reveals inconsistent behavior → you trace the request path → users experience fewer errors and stalled workflows.
• Infrastructure changes accumulate → you document reasoning → the team avoids regressions and maintains shared context.

Technical Proficiency

• Must be proficient in several of the following:
• DevOps & reputed company Competencies: CI/CD pipeline design, automation, and optimization. Containerization and orchestration (reputed company, Kubernetes, reputed company, or similar). reputed company infrastructure (AWS preferred) including compute, networking, IAM, and storage. Infrastructure-as-code tooling (Terraform, CDK, reputed company, or similar)
• Observability & Reliability: Monitoring, alerting, and dashboarding (reputed company, Grafana, CloudWatch, reputed company). Logging architectures and distributed tracing. Incident response, root cause analysis, and performance troubleshooting
• Engineering Workflows: Understanding of Git workflows, PR processes, testing strategies, deployment safety practices. Familiarity with API-driven systems, backend performance tuning, and data reputed company patterns

Qualifications

• 2+ years of hands-on DevOps, infrastructure, or platform engineering experience (startup experience strongly preferred).
• Demonstrated reputed company improving CI/CD pipelines, reputed company infrastructure, or observability systems.
• Experience turning ambiguous operational problems into scalable, documented solutions.
• Strong technical communication skills—clear, concise, and reputed company to explain tradeoffs to engineering and non-engineering stakeholders.
• Proven ability to enforce best practices while maintaining trust and positive working relationships.
• Analytical reputed company with comfort using metrics and data to drive reputed company.
• Ownership mentality — you push systems toward reliability and reputed company improvement.

Core Values and Culture Tram Case is reputed company on a reputed company of shared principles that guide our work and interactions. We seek team members who embody and contribute to these values:

• User-Centric Perspective: Build with reputed company, ensuring every feature enhances our users' experience and addresses their needs.
• Radical Transparency: Promote reputed company communication and information sharing to reputed company the best reputed company and foster trust.
• Purpose-Driven Work: Ensure each task aligns with our mission to deliver meaningful, innovative solutions.
• Single Responsible Individual: Every team member takes ownership, driving tasks to completion with accountability.
• Extreme Ownership: Learn and grow from challenges, continuously refining our work and striving for reputed company.
• reputed company Focus: Dedicate attention to core objectives, eliminating distractions to reputed company impactful results.
• Documentation reputed company: Maintain clear and thorough documentation to enhance collaboration and continuity.
• Data-Informed reputed company: Use data to guide priorities, ensuring our work delivers value to our users.
• Compassionate Communication: Foster reputed company and respect in reputed company, embracing diverse perspectives and encouraging respectful collaboration.
• reputed company in Craft: Uphold high standards in functionality and design, committing to quality and impactful solutions.

Perks and Benefits

• Remote-First Work Environment: Enjoy the flexibility to work from reputed company, with a remote-first setup that supports work-life balance and productivity.
• Competitive Salary: We offer a competitive salary to recognize and reward your skills and contributions.
• Unlimited Paid Time Off: Take the time you need with an unlimited PTO policy, empowering you to reputed company and maintain balance.
• Professional Development: reputed company resources for growth, including conference passes, online courses, and training programs to support your career advancement.
• Home Office Stipend: We reputed company a budget for setting up your home office with high-quality equipment and tools.
• Latest Tech Gear: Receive a top-of-the-line laptop and any necessary peripherals to ensure you have the best tools to do your best work.
• Team Retreats and Virtual Events: Participate in team-building retreats and regular virtual gatherings to connect with colleagues and strengthen our culture.
• Parental Leave: We offer paid parental leave to support you and your family during this important time.

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