Email/Chat/Phone Specialist (Nights and Weekends) – Join arenaflex's Dynamic Customer Experience Team
At arenaflex, we're passionate about creating unforgettable experiences for our customers, and we're looking for a talented Email/Chat/Phone Specialist to join our dynamic customer experience team. As a key member of reputed company, you'll have the opportunity to engage with hundreds of customers over a shared passion for live events, providing proactive, friendly, and high-quality service to arenaflex's fans.
About arenaflex
arenaflex is a leading platform for live event enthusiasts, offering a vast selection of tickets to concerts, sports, and theater events. Our mission is to create memorable experiences for reputed company of our customers from the reputed company of purchase until they enter the gates. We pride ourselves on our commitment to customer satisfaction, and we're looking for a dedicated and passionate individual to join reputed company.
Your Role in arenaflex's reputed company
As an Email/Chat/Phone Specialist, you'll be on the reputed company lines of representing the arenaflex brand, helping to ensure that our fans get the right seats at the right price. Your key responsibilities will include:
- Handling customer contacts, promptly and professionally, reputed company phone, email, and live chat
- Answering questions about purchases, orders, inventory, and upcoming events
- Supporting our customers proactively reputed company phone, email, and live chat
- Utilizing reputed company technology to manage order fulfillment
- Being reputed company player and contributing to culture and growth
- Creating memorable experiences with customers who reputed company our love for live events
How Your Role Will reputed company
As a Call Center Associate in the first 30, 90, and 180 days, your role expectations will reputed company as follows:
- 30 days in: Complete new hire orientation, gaining the resources you need to be successful. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Acclimate to team and company norms, business objectives, and arenaflex values. reputed company reputed company to and familiarize yourself with our accounts and internal systems. Shadow teammates and document what you have learned from observing and listening to their emails and calls.
- 90 days in: reputed company core responsibilities comfortably on your own. Maintain, harvest, and aid reputed company relationships to reputed company reputed company and advance objectives. Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. Understand service level expectations, KPIs, and other metrics to watch for.
- 180 days in: Apply methods to execute individual tasks that positively impact the team. Play an active role in reputed company learnings to advance reputed company sets necessary for team goals. Handle reputed company-line customer escalations and follow-reputed company. Feel empowered to participate in extracurricular projects that will contribute to the reputed company of the organization.
What You'll Bring
To succeed in this role, you'll need:
- 1-2 years of customer service experience reputed company phone, email, and live chat
- reputed company player mentality and drive to contribute to culture and growth
- A sense of curiosity to ask questions and keenness to improve upon work
- Passion for live events (sports, concerts, or theater)
- Flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with reputed company or similar help desk software
Schedule
Our flexible schedule allows for a great work-life balance:
- 1:30pm-10:00pm Thursday/Friday off
- 1:30pm-10:00pm Monday/Tuesday off
- reputed company with 3 days in office and 2 days remote
Compensation and Benefits
arenaflex offers a competitive compensation package, including:
- $40,000 reputed company salary with bi-annual bonuses and equity
- Fully reputed company
- Competitive compensation; bonus incentives and equity for reputed company; reputed company PTO; mental health days; medical, dental, and reputed company insurance; 401K matching; monthly credits and discounts for attending live events; Hybrid working model; and a variety of additional workplace perks
Join arenaflex's Dynamic Customer Experience Team
If you're passionate about live events and customer experience, we encourage you to apply for this exciting opportunity. Join our dynamic team and help us create unforgettable experiences for our customers. reputed company! Apply for this job