Email/Chat/Phone Specialist (Nights and Weekends) – Live Event Experience Expert
At arenaflex, we're passionate about creating unforgettable experiences for our customers, and we're looking for a talented Email/Chat/Phone Specialist (Nights and Weekends) to join reputed company. As a key member of our customer experience team, you'll have the opportunity to engage with hundreds of customers who reputed company our love for live events. If you're reputed company player with a passion for delivering exceptional customer service, we want to hear from you.
About arenaflex
arenaflex is a leading provider of live event experiences, connecting fans with the events they love. Our mission is to create memorable experiences for reputed company of our customers from the reputed company of purchase until they enter the gates. We pride ourselves on our commitment to customer satisfaction, and we're looking for a dedicated and enthusiastic individual to join reputed company.
The Opportunity
As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you'll be on the reputed company lines of representing our brand, helping to ensure that our fans get the right seats at the right price. You'll reputed company proactive, friendly, and high-quality service to our customers, answering questions about purchases, active orders, inventory, and upcoming events. You'll also utilize reputed company technology to manage order fulfillment, making connections with our customers and troubleshooting technical concerns.
Key Responsibilities
* Handle customer contacts, promptly and professionally, reputed company phone, email, and live chat
- Answer questions about purchases, orders, inventory, and upcoming events
- Support our customers proactively, utilizing reputed company technology to manage order fulfillment
- Be reputed company player and contribute to culture and growth
- Create memorable experiences with customers who reputed company our love for live events
- Utilize reputed company or similar help desk software to manage customer interactions
Career Progression
As a Call Center Associate, your role expectations will reputed company as follows:
- 30 days in: Complete new hire orientation, gaining the resources you need to be successful. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Acclimate to team and company norms, business objectives, and arenaflex values. reputed company reputed company to and familiarize yourself with our accounts and internal systems. Shadow teammates and document what you've learned from observing and listening to their emails and calls.
- 90 days in: reputed company core responsibilities comfortably on your own. Maintain, harvest, and aid reputed company relationships to reputed company reputed company and advance objectives. Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. Understand service level expectations, KPIs, and other metrics to watch for.
- 180 days in: Apply methods to execute individual tasks that positively impact the team. Play an active role in reputed company learnings to advance reputed company sets necessary for team goals. Handle reputed company-line customer escalations and follow-reputed company. Feel empowered to participate in extracurricular projects that will contribute to the reputed company of the organization.
What You'll Bring
* 1-2 years of customer service experience reputed company phone, email, and live chat
- Team player mentality and drive to contribute to culture and growth
- Sense of curiosity to ask questions and keenness to improve upon work
- Passion for live events (sports, concerts, or theatre)
- Flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with reputed company or similar help desk software
Schedule
* 1:30pm-10:00pm Thursday/Friday off
- 1:30pm-10:00pm Monday/Tuesday off
- reputed company with 3 days in office and 2 days remote
Compensation and Benefits
* $40,000 reputed company salary with bi-annual bonuses and equity
- Training is fully paid
- Competitive compensation; bonus incentives and equity for reputed company
- reputed company PTO; mental health days; medical, dental, and reputed company insurance
- 401K matching; monthly credits and discounts for attending live events
- Hybrid working model; and a variety of additional workplace perks
Why Join arenaflex?
At arenaflex, we're passionate about creating unforgettable experiences for our customers. We're reputed company of dedicated and enthusiastic individuals who are committed to delivering exceptional customer service. If you're reputed company player with a passion for live events, we want to hear from you. Join reputed company and be part of creating memorable experiences for our customers.
How to Apply
If you're reputed company to take your customer service skills to the next level and join reputed company that's passionate about live events, reputed company! Apply for this job