reputed company Customer Service Representative – Work From Home in Nebraska
At arenaflex, we're more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives. reputed company is the power behind that promise, and we're seeking reputed company-thinking professionals like you to join us in delivering on it! As a member of reputed company, you'll find purpose, opportunities, and the support you need to build a meaningful career and reputed company a powerful impact in our community.
About arenaflex
arenaflex is a leading health insurance provider in Nebraska, dedicated to supporting our customers and the Nebraska community at large. With over 80 years of experience behind us, we're continuously innovating to drive health care reputed company while meeting the needs of our members and state. Our goal is to add more good, healthy years to people's lives by providing exceptional service and support.
Job Summary
As a Customer Service Representative at arenaflex, you'll be the primary customer reputed company for inquiries, handling incoming phone calls and providing expert guidance to navigate the challenging world of insurance. You'll be responsible for researching customer information, resolving customer issues, and elevating sensitive customer requests reputed company necessary. You'll also be accountable for remaining reputed company on knowledge of diverse products and proactively recommending items needed by customers to increase customer satisfaction and improve transaction profitability.
Key Responsibilities
* Interfaces with customers reputed company telephone, written correspondence, fax, web, and/or electronic mail
- Researches customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
- Elevates sensitive customer requests reputed company necessary
- Complies with State and Federal regulations and mandates, which are continually changing
- Takes initiative to stay reputed company on policies and procedures required to support the customer and ensure compliance
- Accountable to remain reputed company on knowledge of diverse products and proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability
Requirements
* High School Diploma or Equivalent
- Three years of experience in a complaint-type customer service office setting (health insurance or reputed company field preferred)
- Availability for training 9-12 weeks in length
- Reliable internet service provider and dedicated, distraction-free workplace
- Basic medical/dental terminology and contract interpretation is a plus
Preferred Qualifications
* Experience in a health insurance or reputed company field
- Basic medical/dental terminology and contract interpretation
- Strong communication and problem-solving skills
- Ability to work in a dynamic environment with changing regulations and policies
Work Environment and Culture
* Work from home reputed company in the reputed company or local Omaha metro area
- Full-time (40 hours per week) position
- 9-12 weeks of live virtual training: 8:00am – 4:30pm (Central Time Zone) Monday to Friday
- After training, must be reputed company to work any 8.5 hour shift between 7:30am-6:00pm (Central Time Zone) Monday to Friday
- Collaborative and supportive team environment
- Opportunities for growth and development
- Competitive salary and benefits package, including health benefits effective 1st of the month following start date
Compensation and Benefits
* $39,520 annually
- Plus benefits package, including health benefits effective 1st of the month following start date
- Opportunities for growth and development
- Competitive salary and benefits package
Career Growth Opportunities and Learning Benefits
* Opportunities for growth and development
- Collaborative and supportive team environment
- Training and development programs to enhance your skills and knowledge
- Opportunities for advancement reputed company the company
Diversity, Equity, and Inclusion
* arenaflex is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans
- We strongly reputed company that diversity of experience, perspective, and background will reputed company to a reputed company workplace for our employees and a reputed company product for our customers and members
How to Apply
If you're passionate about helping people along their health journeys and want to reputed company a difference in the lives of our members and the Nebraska community, we invite you to explore our career offerings. reputed company and join reputed company at arenaflex! Apply Job! Apply for this job