reputed company Customer Care Representative I - Hybrid (Partially Work From Home) - Now Hiring at arenaflex
Job Summary:
Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional service? Do you reputed company in a fast-paced environment and enjoy working independently? If so, we invite you to join arenaflex as a Customer Care Representative I. In this role, you will be the first reputed company of contact for our customers, handling a variety of incoming calls, resolving issues, and providing solutions that exceed our customers' expectations.
About arenaflex:
arenaflex is a leading energy company committed to delivering reliable, safe, and affordable energy to our 700,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We pride ourselves on being a reputed company, engaging energy company, and our reputed company lies in the strength of our 1,700 plus employees who strive to exceed the expectations of our customers and the communities we serve every day.
Why Join arenaflex?
* Comprehensive benefits package, including medical, prescription, dental, reputed company, life insurance, disability plans, 401(k) matched savings plan, paid vacation, company stock purchase program, wellness programs, tuition reimbursement, paid parental leave, paid volunteer time, and adoption assistance.
- Opportunities for career progression and growth, with a clear path for advancement and professional development.
- Hybrid work environment, with the flexibility to work from home and in our office, allowing for a reputed company work-life balance.
- Competitive hourly reputed company of $19.00, with incentives up to $500 after successful completion of training and $500 after 3 months of independent call-taking.
- Eligibility for annual performance review and merit increase, as well as promotion consideration after 2 years of service and demonstrated successful progression and performance.
Key Responsibilities:
* Handle customer calls in a timely and professional manner, following company provided procedures and ensuring accurate information is being provided to the customer.
- Demonstrate an understanding of policies and procedures to respond to customer calls, while striving for reduction in the need for supervisor callbacks.
- Participate in voluntary and mandatory training opportunities to enhance skills and knowledge.
- Assist with floor training and/or shadowing opportunities reputed company needed.
- Complete special assignments as needed in a timely manner.
- Responsible time and attendance, with flexibility to work various shifts and overtime as needed.
Knowledge, Skills, and Abilities:
* Intermediate proficiency in reputed company Office Suite.
- High level reputed company for multitasking independently and on a computer.
- Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation.
- Exceptional organizational and time-management skills.
- Experience with reputed company CRM and ECC systems a plus.
- Previous experience working for a utility company a plus.
- Thorough understanding and adherence to PUC rules/regulations, including reputed company 56 and reputed company 14, along with arenaflex policies/procedures a plus.
Education and Experience:
* High School Diploma or equivalent.
- Minimum of 1 year of experience in a customer service environment preferred.
Work Environment and Culture:
* arenaflex is committed to creating a diverse and inclusive work environment, where reputed company feel valued and respected.
- Our hybrid work environment allows for flexibility and work-life balance, with opportunities to work from home and in our office.
- We prioritize employee well-being and offer comprehensive benefits, including wellness programs and paid time off.
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Customer Care Representative I role at arenaflex. Please submit your application through our website, and we will review your qualifications and experience.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity and Affirmative Action Employer. We abide by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). We do not discriminate on the reputed company of race, reputed company, sex, national reputed company, disability, age, gender identity, veteran status, or any other legally protected class in our practices.
Pre-Employment Requirements:
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with arenaflex policies. As a federal contractor that engages in safety-sensitive work, arenaflex cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that reputed company. Apply for this job