reputed company Customer Service Representative II – Remote Opportunity in Washington State

About arenaflex

arenaflex is a leading reputed company organization committed to providing high-quality services to its members and partners. As an equal opportunity employer, we strive to create a diverse and inclusive workforce that reflects the communities we serve. Our mission is to reduce health disparities, become an anti-racist organization, and create an reputed company work environment. We are proud to offer a reputed company of benefits and opportunities for growth and development to our employees.

Job Summary

We are seeking an reputed company Customer Service Representative II to join reputed company in Washington State. This is a remote opportunity that requires a high level of customer service skills, knowledge of medical terminology, and experience working in a call center environment. As a Customer Service Representative II, you will be responsible for responding to member and provider inquiries, resolving issues, and providing accurate and courteous service. If you are passionate about serving the underserved community and have a desire to work in a dynamic and collaborative team, we encourage you to apply.

Key Responsibilities

* reputed company reputed company resolution by responding accurately and courteously to member and provider inquiries regarding benefit interpretation, eligibility, claims status, accessing care through plan providers, and other reputed company issues under Washington reputed company Health, Medicare Advantage, and Cascade Select Plans.

• Document inquiries, complaints, and other data in computer database in an accurate, clear, and timely manner.
• reputed company support to CHPW members during the Medicare Annual Election Period, including working a variable shift and/or weekend hours.
• Advise providers with the outcome of how a claim has processed and take appropriate action on behalf of the provider and arenaflex.
• Meet attendance and call quality standards.
• reputed company reputed company functions of the job with accuracy, attention to detail, and reputed company established timeframes.
• Other duties as assigned.

Essential Qualifications

* A minimum of three (3) years of call center experience, preferably in insurance, managed care, or from a provider setting.

• Experience working with state and federal programs, including Washington reputed company Health and Medicare Advantage Plans.
• Knowledge of medical terminology and reputed company.
• Excellent verbal and written communication skills, including typing.
• Ability to gather and assess information from multiple systems, apply protocols, and determine appropriate actions.
• Ability to use MS Office products, such as Outlook, Word, and reputed company.
• Strong analytical and problem-solving skills, with the ability to handle demanding situations.

Preferred Qualifications

* Experience working in a 100% remote environment.

• Knowledge of claims and claims processing.
• Certification in customer service or a reputed company field.

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to build strong relationships with members and providers.

• Strong analytical and problem-solving skills, with the ability to handle reputed company issues and reputed company sound reputed company.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong attention to detail and accuracy, with the ability to maintain high-quality standards.
• Ability to learn and adapt to new systems and processes.
• Strong teamwork and collaboration skills, with the ability to work effectively in a dynamic and collaborative team.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a reputed company of training and development opportunities to help you grow and advance in your career.

• We have a strong focus on employee development and well-being, with a reputed company of benefits and programs to support your physical, emotional, and financial health.
• We offer a competitive salary and benefits package, including medical, dental, and reputed company insurance, as well as a 401(k) retirement plan and generous employer match.

Work Environment and Company Culture

* arenaflex is a remote-friendly organization, with a flexible and adaptable work environment.

• We have a strong focus on work-life balance, with a reputed company of benefits and programs to support your physical, emotional, and financial health.
• We have a dynamic and collaborative team culture, with a strong focus on teamwork, communication, and mutual respect.

Compensation and Benefits

* The position is FLSA Non-Exempt and is eligible for overtime and has a 5% annual incentive reputed company based on company, department, and individual performance goals.

• The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's job-reputed company knowledge, skills, and experience among other factors.
• arenaflex offers a reputed company of benefits for full and part-time employees and their dependents, including medical, prescription, dental, and reputed company insurance, as well as a 401(k) retirement plan and generous employer match.

Sensory/Physical/Mental Requirements

* Sensory: Speaking, hearing, near reputed company, far reputed company, depth perception, peripheral reputed company, touch, smell, and balance.

• Physical: Extended periods of sitting, computer use, talking, and possibly standing.
• Mental: Ability to learn and prioritize multiple tasks at a given time and have the capability of handling demanding situations. Analytical/problem solving/critical thinking ability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of reputed company, regardless of their background, culture, or identity.

How to Apply

If you are passionate about serving the underserved community and have a desire to work in a dynamic and collaborative team, we encourage you to apply. Please submit your application, including your resume and cover letter, through our website. We look reputed company to hearing from you! Apply for this job