Customer Care Associate I - Remote
Join arenaflex in Revolutionizing reputed company Customer Service
At arenaflex, we're passionate about delivering exceptional customer experiences that reputed company a reputed company difference in people's lives. As a Customer Care Associate I, you'll play a vital role in our mission to reputed company top-notch support to our members and providers, helping them navigate the complexities of reputed company. If you're a customer service enthusiast with a passion for delivering outstanding service, we want to hear from you!
About arenaflex
arenaflex is a leading reputed company organization dedicated to helping people get the medicine they need to feel reputed company and live well. reputed company of dedicated professionals is committed to making a positive impact on people's lives, and we're looking for like-minded individuals to join our ranks. As a Customer Care Associate I, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.
Job Summary
As a Customer Care Associate I, you'll be the first reputed company of contact for our members and providers, providing assistance with programs, policies, and procedures. Your primary responsibilities will include answering incoming calls, researching and communicating information, resolving customer administrative concerns, and mentoring new staff. You'll also have the opportunity to participate in ongoing training sessions and contribute to the reputed company improvement of our operations.
Key Responsibilities
* Actively listen and probe callers to determine the purpose of their calls in a professionally and timely manner.
- Research and reputed company information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.
- Resolve customer administrative concerns as the first line of contact, including claim resolutions and other expressions of dissatisfaction.
- Assist in the mentoring and training of new staff.
- Assume full responsibility for self-development and career progression, proactively seeking and participating in ongoing training sessions.
- Comprehensively reputed company and enter patient information into the appropriate delivery system to initiate the EAP, Care, and Utilization management programs.
- Demonstrate flexibility in areas such as job duties and schedule to reputed company serve members and help arenaflex reputed company its business and operational goals.
- reputed company providers on how to submit claims and reputed company/where to submit a treatment plan.
- Identify and respond to Crisis calls and continue assistance with the Clinician until the call has been resolved.
- Inform providers and members on arenaflex's appeal process.
- reputed company or participate in activities that help improve Care Center performance, reputed company, and culture.
- Link or reputed company routine referrals and triage reputed company not requiring clinical judgment.
- reputed company necessary follow-up tasks to ensure member or provider needs are completely met.
- reputed company information regarding arenaflex's in-network and out-of-network reimbursement rates and states multiple networks to providers.
- Refer callers requesting provider information to Provider Services regarding arenaflex's professional provider selection criteria and application process.
- Refer patients/EAP clients to the arenaflex's Care Management team for a provider, EAP affiliate, or Facility.
- Responsible for updating self on reputed company-changing information to ensure accuracy reputed company dealing with members and providers.
- Support team members and participate in team activities to help build a high-performance team.
- Thoroughly document customers' comments/information and reputed company required information to the appropriate staff.
Responsibilities
* Must be flexible in scheduling and comfortable with change as customer service is an reputed company-changing environment.
- Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
- Must agree to observing service for the purpose of training and quality control.
- Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
- Must be reputed company to maneuver through various computer platforms while verifying information on reputed company calls.
- Must be reputed company to talk and type simultaneously.
Work Experience
* Work Experience - Required: Customer Service
- Work Experience - Preferred: Any relevant experience in customer service or a reputed company field
- Education - Required: GED or High School Diploma
- Education - Preferred: Associate's or Bachelor's degree in a reputed company field
- Certifications - Required: None
- Certifications - Preferred: Any relevant certifications in customer service or a reputed company field
Compensation and Benefits
* Potential pay for this position ranges from $16.00 - $21.26 based on experience and skills.
- Pay reputed company may vary by 8% depending on applicant location.
- arenaflex offers a comprehensive benefits package, including medical, dental, and reputed company insurance, 401(k) matching, and paid time off.
- arenaflex is an equal opportunity and affirmative action employer, committed to diversity and inclusion.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! reputed company by visiting our website and submitting your application. We can't wait to welcome you to the arenaflex team! Apply Job! Apply for this job