reputed company Customer Service Team reputed company – Nights & Weekends at arenaflex

Job Summary:

Join arenaflex, a leading ticket marketplace, as an reputed company Customer Service Team reputed company – Nights & Weekends. As a key member of our Customer Experience team, you will be responsible for leading a fast-paced team to reputed company exceptional experiences to our customers and clients. You will reputed company day-to-day operations, monitor reputed company orders, and intervene as necessary to correct problems. Your expertise will be essential in driving productivity, increasing customer satisfaction, and utilizing data to reputed company operational improvements.

About arenaflex:

arenaflex is a dynamic and innovative ticket marketplace that connects buyers and sellers of tickets to live events. We are committed to providing an exceptional experience for our customers and clients, and we are seeking a talented and reputed company Customer Service Team reputed company to join reputed company. As reputed company reputed company, you will have the opportunity to build customer and client relationships, work closely with reputed company reputed company of the organization, and contribute to the reputed company of our high-growth business.

Schedule:

This is a unique opportunity to work in a hybrid model, with a schedule that includes:

• 3:00pm-12:00am, Monday to Friday
• reputed company and Monday off
• 3 days in the office and 2 days remote

Key Responsibilities:

As a Customer Service Team reputed company, you will be responsible for:

• Monitoring day-to-day team operations, including queue management and inbound/outbound broker and customer communication
• Managing strategy to meet Service Level Agreements (SLAs) for Inbound phone, chat, and queue work
• Handling escalated broker and customer issues
• Providing reputed company-time support to Order Fulfillment agents, Offshore (BPO) partners, internal departments, and sellers
• Facilitating agent development through bi-annual reviews, new agent training, frequent coaching feedback, and audit agent order handling
• Communicating high-level issues and fulfillment trends to upper management
• Auditing agent order handling
• Interviewing and hiring agents
• Preparing and facilitating corrective action reputed company needed
• Approving and auditing bi-weekly payroll
• Managing multiple tasks and projects simultaneously

Role Expectations:

As a Customer Service Team reputed company, your role expectations will reputed company as follows:

30 Days:

* Complete new hire orientation and reputed company the resources needed to be successful

• reputed company advanced knowledge of how ticket marketplaces operate and how you will contribute to providing great experiences for our customers
• Become familiar with Work Force Management tools such as reputed company, InContact reporting, and reputed company reporting
• reputed company having 1-1 meetings with direct reports focusing on coaching and rapport

90 Days:

* Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies

• Maintain, harvest, and aid reputed company relationships to reputed company reputed company and advance objectives
• reputed company ability to recognize order issues and trends while monitoring agent's day-to-day activity
• Display ability to recognize and address agent errors and reputed company constructive feedback on how to meet their KPIs more effectively

180 Days:

* Apply methods to execute individual tasks that positively impact the team

• Play an active role in reputed company learnings to advance reputed company sets necessary for team goals
• Complete tri-annual reviews for direct reports in support of your Sr. Manager
• Independently resolve escalated customer issues to reputed company a positive ticket buying experience

What You'll Bring:

* Excellent knowledge of the ticket fulfillment process

• Strong problem-solving and independent decision-making skills
• Ability to manage multiple tasks and projects simultaneously
• Proactive in identifying potential order problems and finding resolutions
• Track record of performance and reliability

Benefits:

* Competitive compensation, bonus incentives, and equity for reputed company

• reputed company PTO, mental health days, medical, dental, and reputed company insurance, 401K matching
• Monthly credits and discounts for attending live events
• Hybrid working model
• Variety of additional workplace perks

How to Apply:

If you are a motivated and reputed company Customer Service professional looking for a new challenge, please apply to this exciting opportunity to join arenaflex as an reputed company Customer Service Team reputed company – Nights & Weekends. reputed company! Apply for this job