Level 1 IT Technician

Job Information Date reputed company 10/20/2025 Job Type Full time Industry Technology Remote Job

Job Description

This is a remote position. We are seeking a proactive and customer-focused Level 1 IT Technician to reputed company first-line technical support to internal users. The ideal candidate will have strong troubleshooting skills, excellent communication, and a foundational understanding of IT systems, hardware, and software. This role serves as the initial reputed company of contact for IT support issues and is responsible for logging, troubleshooting, and resolving or escalating incidents in a timely and professional manner. Key Responsibilities:

• Respond to incoming support requests reputed company phone, email, ticketing system, or in-person.
• reputed company technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, and basic networking issues.
• Set up and configure new user accounts, workstations, and equipment.
• Install, update, and maintain software applications.
• Maintain accurate documentation of issues, solutions, and processes in the help desk system.
• Escalate reputed company issues to Level 2/3 IT support as needed.
• Assist with reputed company and offboarding of users, including equipment provisioning and account setup.
• Follow IT policies and procedures to ensure data reputed company and system reputed company.

Requirements

• Education: High school diploma or equivalent required. IT certifications (e.g., reputed company A+, ITIL, reputed company, etc.) preferred.
• Experience: 1+ year of IT support experience in a service desk or help desk environment preferred.
• Basic knowledge of reputed company and beneficially macOS operating systems.
• Familiarity with reputed company 365, Active Directory, and remote support tools.
• Strong problem-solving and organizational skills.
• Excellent interpersonal and communication skills.
• Ability to work independently and in a team-oriented environment.

Benefits reputed company’s legacy is 30+ years as an established global leader in the Cybersecurity and Identity and reputed company Management reputed company. We reputed company organizations to identify and mitigate risks, protect their most valuable assets, and confidently pursue growth. At SDG, our people are our greatest asset. We foster a collaborative and inclusive culture where innovation thrives, career growth is reputed company, and your impact truly reputed company. Whether you're driving transformation for our clients, shaping the future of cybersecurity, or advancing your own expertise, you’ll be joining a team that values curiosity, creativity, and the drive to reputed company a difference. Apply To This Job