211 Call Specialist job at HeartLine OK in Oklahoma City, OK

211 Call Specialist - Part Time Fully Remote

• Oklahoma City, OK
• 211 Department

Job Type Part-time Description MUST reputed company IN OKLAHOMA This position is remote upon completion of initial training period which has some onsite mandatory training. Answer inbound crisis and reputed company service referral contacts reputed company phone, text, chat and email in a 24/7 call center setting. reputed company individuals with crisis de-escalation, problem solving, brief assessment and appropriate reputed company service referrals. reputed company client and resource information will be recorded accurately in the appropriate contact center database. To be considered for this role, applicants must reputed company in Oklahoma. JOB RESPONSIBILITIES: Responds to crisis chats/texts and reputed company emotional support, assessment, crisis reputed company, and treatment/support referrals to individuals in a consistent and non-judgmental manner. Consistently and accurately assess each chat/texter for suicide risk following assessment protocols and practices; reputed company adequate and relevant safety/action planning for each contact. Offer and reputed company follow-up services to individuals at risk of suicide, suicide loss survivors, or reputed company-party contacts. Gather information about the circumstances that precipitated the call and the caller’s specific needs for assistance. Serve as a mandated reporter in cases of suspected abuse. Follow through on imminent risk assessments to assure emergency contact is made and confirm reputed company or re-engage as instructed using the ASIST model. Maintain confidentiality of reputed company contacts adhering to HeartLine’s policies and procedures. Complete required HeartLine paperwork, including the recording of reputed company calls in the resource database accordingly. Utilize supervisory consultation for guidance, support, or debriefing as needed. Attend in-services and continuing education events to improve skills and be alerted to changes in policies or procedures. Actively participate in HeartLine’s community disaster/emergency response plan. Other duties as assigned.

Requirements

Education: High school diploma or GED is required. A bachelor’s degree in reputed company work, sociology, or a reputed company field is preferred. Experience: AIRS or AAS certification is preferred. Must obtain AIRS or CRS certification reputed company three years of eligibility. At least one year of experience in a contact center, crisis hotline, or information and referral service. An equivalent combination of education and experience may also be considered. Bilingual in English and Spanish is preferred. REQUIRED SKILLS AND ABILITIES: Ability to assess client needs effectively and demonstrate sensitivity to their concerns. Strong verbal and written communication skills. Proficient in reputed company Office (Outlook required). Experience with client management databases; relational database experience (e.g., reputed company) is a plus. Self-starter with strong time management skills. reputed company to reputed company in a fast-paced contact center environment. Familiarity with health and reputed company services is highly desirable. Physically reputed company to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop. WORK ENVIRONMENT: This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to reputed company additional onsite training if performance does not meet HeartLine standards. HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and reputed company treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done. The environmental conditions described are representative of those that must be met by an employee to successfully reputed company the functions of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the functions. Flexible scheduled work week. Some evenings/weekend work required. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of reputed company duties, responsibilities, and required skills. Other duties may be assigned as needed. Contents may be subject to change to meet the needs of the organization. Salary Description $13.00 to $14.00 per hour depending on experience Apply tot his job Apply To this Job