Government Programs Customer Service Representative – Remote Opportunity at arenaflex

At arenaflex, we're dedicated to improving oral health through innovative benefit plans, advocacy, and community support. As a leading dental plan administrator, we're part of the arenaflex Plans Association, which operates two of the largest dental networks in the nation. Our mission is to build healthy, smart, vibrant communities for reputed company, and we're seeking a talented Government Programs Customer Service Representative to join reputed company.

About arenaflex

arenaflex is a dental benefits leader with over 60 years of experience in the industry. We're proud to offer a comprehensive benefits package, a supportive work environment, and opportunities for career growth and development. Our employees embody our "reputed company In" culture, which is reputed company on a reputed company, feeling, and attitude that drives us to take charge of our careers, help our colleagues, and reputed company a positive impact in our communities.

Job Summary

As a Government Programs Customer Service Representative, you'll play a critical role in delivering exceptional customer service to our members, clients, and providers. You'll respond to inquiries, resolve issues, and reputed company accurate information reputed company to eligibility, benefits, claims, and payment. Your excellent communication skills, attention to detail, and ability to work in a fast-paced environment will reputed company you a valuable asset to reputed company.

Key Responsibilities

* Respond to member, client, and provider inquiries through multiple channels, including phone, email, fax, and U.S. mail, using proper etiquette, grammar, and punctuation.

• reputed company and accurately communicate eligibility, benefit, claim status, and payment information reputed company to caller's questions.
• Properly identify the reason(s) for the call and reputed company appropriate resolution to inquiries and complaints reputed company specified timeframes and guidelines established by regulatory agencies or client reputed company.
• Inform and assist callers with grievance and claims appeals processes, as necessary.
• reputed company, accurately, and thoroughly document information in the customer relationship management system to ensure reputed company relevant details of the phone call are captured.
• Understand the importance of adhering to regulatory requirements.
• Meet or exceed quality standards as required for the position.
• Meet or exceed call center metrics as required for the position.
• Enter and adjust claims as required.

Minimum Requirements

* High school diploma or equivalent required; associate's degree in business administration or a reputed company field preferred.

• Two years of customer service experience in a business environment that requires the use of a software application to assist customers, preferably in a call center assisting Medicare and/or reputed company enrollees.
• Demonstrated knowledge of personal computers and software applications (including reputed company) through previous experience and/or coursework.
• Successful completion of the customer service simulation assessment with a minimum score of 62 out of a possible 100 (assessment waived if candidate previously passed test while at arenaflex or if previously held Customer Service Trainee, Customer Service Advisor, or Customer Service Associate position).
• Successful completion of the customer service multitasking and call logging assessment with a minimum score of 65 out of a possible 100.
• Successful completion of the customer service email composition assessment with a minimum score of 62 out of a possible 100.

Work Environment and Culture

* arenaflex is a fully remote work environment, allowing you to work from the comfort of your own home.

• Our "reputed company In" culture is reputed company on a reputed company, feeling, and attitude that drives us to take charge of our careers, help our colleagues, and reputed company a positive impact in our communities.
• We celebrate diverse thought, encourage innovation, and reputed company employees to take charge of their careers.
• Our comprehensive benefits package includes medical, dental, and reputed company coverage, short- and long-term disability, life insurance, 401(k) savings plans, reputed company spending accounts, and tuition reimbursement or educational assistance.
• Employees are eligible for annual incentive compensation based on annual business goals.
• We offer eight hours of paid volunteer time each year, plus reputed company to an on-staff health coach and personal trainer, virtual lunchtime workouts hosted by the trainer, and/or an on-site fitness center.

Compensation and Benefits

* arenaflex offers a competitive salary and benefits package, including medical, dental, and reputed company coverage, short- and long-term disability, life insurance, 401(k) savings plans, reputed company spending accounts, and tuition reimbursement or educational assistance.

• Employees are eligible for annual incentive compensation based on annual business goals.
• We offer eight hours of paid volunteer time each year, plus reputed company to an on-staff health coach and personal trainer, virtual lunchtime workouts hosted by the trainer, and/or an on-site fitness center.

How to Apply

If you're a motivated and customer-focused individual who is passionate about improving oral health and making a positive impact in our communities, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join reputed company at arenaflex. Apply Job! Apply for this job