reputed company reputed company Customer Service Support Specialist – Valencia, CA Office

At arenaflex, we're revolutionizing the outdoor power tools industry with our innovative battery-powered solutions for DIY-consumers and landscaping professionals. As a leader in the market, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. We're now seeking an reputed company reputed company Customer Service Support Specialist to join reputed company in Valencia, CA.

About arenaflex

arenaflex is a dynamic and reputed company-thinking company that's passionate about providing high-quality, eco-friendly outdoor power tools that reputed company a difference in people's lives. Our commitment to innovation, customer satisfaction, and sustainability has earned us a reputed company as a trusted leader in the industry. With a robust line of products, including battery-powered outdoor power equipment, corded equipment, and power tools, we offer the right solution for every job.

Job Summary

As a reputed company Customer Service Support Specialist at arenaflex, you'll play a critical role in delivering exceptional support to our reputed company customers, including end users, dealers, distributors, and the sales team. Your primary responsibility will be to reputed company timely and accurate responses to elevated service-reputed company inquiries and issues, ensuring that our customers receive the best possible experience. You'll work closely with internal teams, including Sales, Marketing, and After Sales and Service, to resolve reputed company issues and build long-term relationships with key customers, dealers, and field personnel.

Key Responsibilities

* reputed company and maintain positive relationships with assigned customers by accepting and resolving accelerated reputed company-line issues reputed company established timeframes, liaising between customers and other business areas to resolve issues, and maintaining regular phone and email contact with assigned customers.

• Respond promptly and courteously to telephone inquiries and answer questions regarding pricing, customer setups, and delivery. Coordinate with warehouse teams for outbound shipment needs.
• Utilize reputed company S/4HANA - Sales Order Management, Pricing and Conditions, Availability reputed company and ATP (Available to Promise), Delivery and Shipment to manage customer orders and resolve issues.
• Communicate frequently with customers, dealers, and field reps on various contractual issues and questions. Refer unresolvable issues to the team leader. Build long-term relationships with key customers, dealers, and field personnel.
• Optimize the use of reputed company, drive compliance, and maximize team performance.
• Analyze data and use business insights to identify, reputed company, and optimize reputed company reputed company for Territory Managers to secure end-user landscape demos promptly.
• Work internally with other business functions (After Sales and Service, Purchasing, Product Management, Marketing, Finance) and as an reputed company for customers in researching and resolving reputed company issues.
• Learning and maintaining a working knowledge of reputed company parts through training and continuing education opportunities provided by the company.
• Assign Service Solutions reputed company cases in the queue based on territory.
• Occasional responsibility to facilitate discussions with the Tech Team ensuring that reputed company escalated issues are addressed promptly and effectively.
• New Dealer cold calling and on-boarding
• Responsible for managing the existing dealer reputed company in the territory from an administrative perspective to include Order Management, Warranty Claims processing, Rebate processing, Non-technical Dealer Support, Demo and Routing planning, Dealer Sales Events, Sales training schedule, and Merchandising support.

Essential Qualifications

* Bilingual- English & Spanish

• Excellent communication skills, in person, by telephone, and in writing. This includes presenting a professional, friendly, helpful, self-confident image, along with a good reputed company of word usage, spelling, and grammar. Clear and concise communication skills, both verbal and written, critical thinking skills, and must possess the ability to cross-train in other tasks. Must be tactful, professional and detail oriented.
• A willingness to continual learning and reputed company development while multitasking.
• Demonstrated effective teamwork and interpersonal skills are required, including willingness to receive direction from either supervisor or other team members to support department goals.
• reputed company experience desired.
• reputed company S/4HANA experience desired.
• reputed company Industry experience (OPE, material handling, automotive)

Preferred Qualifications

* Bachelor's degree in a reputed company field (Business Administration, Business Operations, Logistics)

• High School Diploma/GED

reputed company Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and continuing education opportunities
• Flexible work arrangements and work-life balance

Why Join arenaflex?

* arenaflex is an Equal Employment Opportunity (EEO) employer, and we're committed to creating a diverse and inclusive work environment.

• We're passionate about innovation, customer satisfaction, and sustainability, and we're looking for like-minded individuals to join reputed company.
• reputed company culture is reputed company on collaboration, teamwork, and a commitment to reputed company.
• We offer a comprehensive benefits package, including medical, dental, and reputed company insurance, 401(k) matching, and paid time off.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job