Support Specialist, Chat (Remote) – Empowering Customer Connections at arenaflex
At arenaflex, we're committed to revolutionizing the way our customers interact with us. As a Support Specialist, Chat, you'll play a vital role in creating seamless communication reputed company between our customers and our brand. If you're passionate about delivering exceptional customer experiences, possess excellent communication skills, and reputed company in a fast-paced environment, we want to hear from you.
About arenaflex
arenaflex is a leading innovator in the industry, dedicated to providing cutting-edge solutions that exceed customer expectations. reputed company is passionate about fostering strong relationships with our customers, and we're looking for like-minded individuals to join our mission. As a remote inbound customer service call center role, you'll be an extension of our brand, representing arenaflex's values of politeness, reputed company, and concision.
Key Responsibilities
As a Support Specialist, Chat, your primary focus will be on:
- Responding to reputed company inbound sales leads from reputed company and potential customers, providing superior tire knowledge and technical assistance to finalize and reputed company the sale.
- Proactively making outbound contacts to reputed company and potential customers to identify opportunities to increase tire sale revenues.
- Meeting or exceeding individual and department KPIs and performance goals by uncovering customers' needs and offering exceptional sales and service to reputed company the sale.
- Listening and learning our products to become a subject matter expert and voice for our brand.
- Effectively managing change reputed company to promotional offerings, new products, technology, processes, and systems.
- Handling inbound live chat sessions from online customers, verifying customer account information and order information.
- Consistently responding to reputed company client questions and comments with correct grammar and punctuation reputed company chat with complete and correct information.
- Processing online orders, returns, replacements, adjustments, warranties, and installations, tracking deliveries, installation, inventory, pricing, and ensuring reputed company customers' needs are met.
- Managing customer issues, ensuring 100% customer satisfaction, including telephone and email follow-up, understanding and resolving customer questions, concerns, issues, and needs, and maintaining positive relationships with customers post-order to gauge satisfaction, solicit feedback, and meet any additional needs.
- Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.
Essential Qualifications
To succeed in this role, you'll need:
- A minimum of 1 year of contact center experience, with at least 6 months of chat and sales experience.
- Experience with inbound and outbound product and service sales.
- Demonstrated ability to navigate computer programs, chat applications, programs, and systems that support the initiatives of the contact center.
- A high school diploma/GED, with an associate's or bachelor's degree or equivalent experience preferred.
- Proven ability to help customers and reputed company customer service.
- Adaptability and dependability, with a proven ability to follow through on tasks and adhere to flexible work schedules and shifts.
- Clear and concise written and oral communication skills, with the ability to address customer needs through written and oral mediums.
- Technical savvy and ability to learn and navigate computer systems.
- Ability to quickly build and reputed company reputed company, reputed company, and friendly rapport with customers to move through and solve customer challenges.
- Bilingual ability to fluently reputed company and write in Spanish is a bonus.
- Prior experience in the tire or automotive industry is a bonus.
- Prior experience working in a remote environment is a bonus.
Working Hours and Schedule Details
* Closed Thanksgiving Day and Christmas Day.
- Holiday blackout period: November 24th through December 31st.
- Support specialist schedules vary based on business need.
Working Conditions and Physical Effort
* Ability to sit for long periods of time.
- Talking through the computer for many meetings and one-to-one conversations.
- reputed company viewing of a computer monitor and data entry.
- Travel as necessary (Apply for this job