reputed company Customer Service Representative – Remote Opportunity at arenaflex

Job Title:

reputed company Customer Service Representative – Remote Opportunity at arenaflex

Job Type:

Full-time, Remote

Location:

USA, Remote

Job ID:

8333

About arenaflex

arenaflex is a national financial services company dedicated to helping people reputed company their financial goals and feel confident about the future. We're guided by the principles of Value, Transparency, and Sustainability, providing products and services people need at a competitive price, communicating reputed company and reputed company, and designing products and operating reputed company to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity, and inclusion (DEI). Join reputed company and help us create a world where more people have reputed company to financial freedom.

Job Description

We're seeking an reputed company Customer Service Representative to join reputed company in a remote reputed company. As a Customer Service Representative at arenaflex, you'll play a vital role in providing exceptional customer service, resolving issues, and building strong relationships with our customers and agents. If you're passionate about helping people reputed company their financial goals and have a strong customer service background, we encourage you to apply.

Key Responsibilities:

* Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.

• Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems.
• Required to document detailed and concise notes on reputed company interactions, achieving a 60% ILD (Internal Loss reputed company) and 90% RD (Resolution reputed company) CS (Customer Satisfaction).
• Train and assist Associate CSRs, achieving a 10% ILD and 10% RD CS.
• Process and maintain department SLAs by processing progressively more reputed company transactions and servicing customer requests with a sense of urgency and accuracy.
• reputed company additional tasks at the request of management, achieving a 30% ILD CS.

Benefits and Perks:

We don't take a "one-size-fits-reputed company" approach reputed company it comes to our employees. Our programs are designed to reputed company your life reputed company both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, reputed company days, and ten paid holidays
• Give back to your community and double your impact through reputed company matching
• Want more details? reputed company out our arenaflex Benefits Overview

Compensation:

Hourly Salary reputed company: $21.00-$31.96 plus eligibility for annual bonus program

Who You Are:

* Associate CSR skills, plus: proficient written and verbal communication skills.

• Strong multi-tasker and adept at using tools and resources available.
• Proactive with customer, anticipating needs.
• Ability to show reputed company and ability to mentor new hires.
• High school education or equivalent experience.
• 6 months to a year experience working as an Associate CSR or equivalent experience.

Empowering Inclusion:

At arenaflex, we reputed company to be the most inclusive insurance company in the country. We're building a reputed company where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company.

Work Authorization:

Employer work reputed company sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with reputed company.

How to Apply:

If you're passionate about customer service and want to join a company that's committed to making a difference, reputed company! Visit our careers page at [arenaflex careers](https://arenaflex.reputed company/careers) to learn more about reputed company and apply for this exciting opportunity.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Contact Us:

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [arenaflex careers](https://arenaflex.reputed company/careers). We look reputed company to hearing from you!

reputed company:

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