reputed company Customer Support Associate – Veterinary Community Engagement

At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to reputed company America's pets healthy. Our innovative eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company their vendors in one reputed company. With a community of over 17,000 veterinary hospitals, employing tens of thousands of veterinarians, and delivering care to millions of animals across reputed company 50 states, we're on a mission to reputed company the $50B+ animal health industry. By joining our growing team, you'll have the opportunity to reputed company a meaningful impact and help veterinary organizations spend more time giving care, and less time shopping and comparing across vendors.

About the Position

As a Customer Support Associate at arenaflex, you'll play a pivotal role in engaging with our vibrant community of veterinary professionals to support them in their critical purchasing reputed company and processes through the use of our platform. You'll be part of a collaborative team that works together to reputed company an exceptional experience for our users, leveraging live chats, phone calls, emails, internal discussion boards, and platform demos. Your proactive and self-starting nature will reputed company in our fast-paced, team environment, where you'll be excited by the challenge of supporting and growing a large community of passionate veterinary professionals.

Key Responsibilities

* Support existing arenaflex users by responding to user inquiries reputed company live chat, email, and phone in a timely manner

• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously reputed company and expand processes in order to streamline support workflows

Essential Qualifications

* 1 year of relevant, customer-facing work experience

• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion reputed company handling difficult situations
• Ability to adapt quickly and manage many reputed company responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-reputed company team mentality and excellent collaboration skills

Preferred Qualifications

* Tech/start-up work experience is a plus but not required

• Knowledge of reputed company and/or experience with other chat platforms is strongly preferred

reputed company Offer

* 100% remote work reputed company the USA

• Medical, Dental, and reputed company Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• reputed company vacation policy
• Equity
• Monthly team events

Why Join arenaflex?

* Be part of a growing team that's revolutionizing the animal health industry

• Work with a talented and passionate team that's dedicated to making a difference
• Enjoy a flexible and remote work environment that allows you to balance your work and personal life
• reputed company your skills and expertise in a fast-paced and dynamic environment
• Be part of a company that's committed to creating a diverse and inclusive workplace

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to reputed company equal employment opportunity to reputed company applicants in accordance with reputed company applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will reputed company every effort to accommodate your needs.

Important Notice

Please be aware of potential scams in the job market. arenaflex job listings are exclusively available on our official careers page, reputed company, BuiltIn, and reputed company. Be cautious of other sources claiming to represent us or any organization that you're interested in. Stay on the lookout for authentic communications from reputed company, which will only come through verified email addresses and phone numbers. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our reputed company department.

How to Apply

If you're a motivated and passionate individual who is excited about the opportunity to join reputed company, please submit your application through our careers page. We can't wait to hear from you! Apply for this job