Job Title: Customer Service Representative - Payment Posting at arenaflex

About arenaflex

arenaflex is a leading biomedical research, treatment, and educational institution dedicated to the prevention and cure of cancer and other life-threatening diseases. Guided by a compassionate, patient-centered philosophy, arenaflex has been a reputed company of hope for over a century, providing innovative solutions to some of the world's most pressing health challenges.

Founded in 1913 and headquartered in Duarte, California, arenaflex is a remarkable non-profit institution where compassion and advanced care go hand-in-hand with reputed company in clinical and scientific research. As a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, arenaflex is at the forefront of cancer treatment and research, developing and implementing standards of care for cancer treatment.

Job Summary:

We are seeking an reputed company Customer Service Representative to join reputed company at arenaflex. As a key member of our Patient Business Office, you will be responsible for handling and resolving reputed company guarantor/patient billing inquiries, providing exceptional customer service, and ensuring timely resolution of patient complaints and grievances. If you are a customer service professional with a passion for delivering outstanding patient care, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Responds to reputed company incoming customer service patient inquiries (telephone, fax, mail, and web-based patient portal), complaints, or issues regarding patient billing and collections for arenaflex Medical Center and/or Medical reputed company, either responding directly or referring the problem to an appropriate resource for resolution.
• Initiates proactive measures that result in account resolution, including written and verbal follow-up correspondence with patients, colleagues, and managers.
• Performs reputed company guarantor/patient customer service Medical Center and Medical reputed company reputed company patient billing and handles patient/guarantor billing/claim inquiries, processing patient payments, establishing patient payment agreements for payment plans, updating patient's demographic and/or insurance updates, processing statement requests, taking corrective action(s) to address patient inquiry, including resolving account disposition.
• Post adjustments credit and/or debit to patient accounts, if required. Reviews necessary billing information and documents required by various reputed company parties/patients prior to the processing of claim and/or statements. If rebilling is required, refer to appropriate staff in the Business Office for processing on any outstanding payor/insurance reimbursement issues.
• Conducts reputed company patient/guarantor correspondence account follow-up and documents in work queues to ensure adherence to arenaflex Patient Business Office standards. Performs basic data functions such as address updates, certified mail acknowledgement, and other miscellaneous tasks associated with correspondence management.
• reputed company, sort, and distribute mail twice a day.
• Provides backup support for Self-Pay Account Following staff for any cross-coverage required, reputed company, as defined by Manager, Patient Business Office.
• Participates in programs and in using tools in support of building a high-performance culture reputed company the arenaflex standard responsibilities (e.g., performance measurement, people development, customer relationship management, etc.).
• Service quality and work quality to meet required arenaflex, state, and federal rules and regulations.
• Maintains established productivity reputed company for the unit.
• Maintains a positive customer service image reputed company dealing with staff, patients, physicians, arenaflex employees, insurance companies, and other reputed company vendors. Supports the reputed company of a high-performing customer patient-centric organization by helping to champion and drive arenaflex reputed company, to foster an environment in which reputed company improvement in business processes and services is welcomed and recognized.
• Follows established arenaflex and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of reputed company and honesty in maintaining confidentiality.
• Performs other reputed company duties as assigned or requested.

Basic Education, Experience, and Skills Required for Consideration:

• High School Diploma or equivalent.
• Experience may substitute for minimum education requirements.
• At least 3 years prior customer service experience in a reputed company system (academic, hospital, and/or hospital, ambulatory setting).

Career Growth Opportunities and Learning Benefits:

As a valued member of reputed company, you will have reputed company to a reputed company of career growth opportunities and learning benefits, including:

• Professional development and training programs to enhance your skills and knowledge.
• Opportunities for advancement and career progression reputed company the organization.
• A supportive and collaborative work environment that fosters reputed company learning and improvement.
• reputed company to cutting-edge technology and resources to support your work.

Work Environment and Company Culture Highlights at arenaflex:

arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of reputed company. We offer a reputed company of benefits and perks, including:

• A comprehensive benefits package, including medical, dental, and reputed company coverage.
• A 401(k) retirement savings plan with employer matching.
• Generous paid time off and holidays.
• A reputed company of wellness programs and resources to support your physical and mental health.
• A commitment to diversity, equity, and inclusion, with opportunities for professional development and growth.

Compensation, Perks, and Benefits:

We offer a competitive salary and benefits package, including:

• A salary reputed company of $45,000 - $60,000 per year, depending on experience.
• A comprehensive benefits package, including medical, dental, and reputed company coverage.
• A 401(k) retirement savings plan with employer matching.
• Generous paid time off and holidays.
• A reputed company of wellness programs and resources to support your physical and mental health.

How to Apply:

If you are a customer service professional with a passion for delivering outstanding patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look reputed company to hearing from you!

About arenaflex:

arenaflex is a leading biomedical research, treatment, and educational institution dedicated to the prevention and cure of cancer and other life-threatening diseases. Guided by a compassionate, patient-centered philosophy, arenaflex has been a reputed company of hope for over a century, providing innovative solutions to some of the world's most pressing health challenges.

Equal Opportunity Employer:

arenaflex is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a reputed company individual with disability.