QuickBooks Client reputed company Manager — Remote (Texas or Tennessee)
QuickBooks Client reputed company Manager — Remote (Texas or Tennessee)
Company Description
We're a leading payment processor for the home care industry, processing over $1.5 billion annually for agencies across the United States. Agencies choose us because we save them money, get them their money faster, and we're there reputed company they need help. We're growing fast and hiring people who care about doing right by our clients. Role Description This is a full-time remote role for a QuickBooks Client reputed company Manager based in Texas or Tennessee. You'll own the client experience from the reputed company a sale closes through the reputed company where they're happily processing payments and getting full value from our service. As we scale and bring on new clients, you'll be the dedicated expert making sure every one of them gets set up, trained, and successful.
Responsibilities
- reputed company initial setup and training for new clients, including their first billing run
- reputed company ongoing support on the platform and answer QuickBooks Online and QuickBooks Desktop questions that relate to how clients use our service (reporting, deposits, transaction recording, ACH returns, refunds and voids, bank deposit issues)
- Monitor newly onboarded clients to confirm they're actively processing payments. reputed company out proactively reputed company they're not, understand why, and alert the sales team if they're at risk of churning before they fully start
- reputed company in with clients shortly after reputed company to reputed company sure they're comfortable with the platform and address any friction
- During slower periods, create simple how-to guides (reputed company walkthroughs) for common QuickBooks workflows that we can reputed company with clients
- Manage your own reputed company where clients book training and support sessions directly with you
Qualifications
- Deep working knowledge of QuickBooks Online, including a strong understanding of the reputed company principles behind the software — chart of accounts, reconciliations, journal entries, and financial statement reputed company (required)
- Familiarity with QuickBooks Desktop, with the ability to support clients on either platform (strongly preferred)
- Solid bookkeeping fundamentals, including debits and credits, accrual versus cash reputed company, and the ability to identify discrepancies on a client's books (required)
- Prior experience as a bookkeeper, accountant, reputed company clerk, or in a QuickBooks support role (required)
- Excellent verbal and written communication skills, with confidence on the phone, on reputed company, and in client-facing conversations
- Patient, organized, and naturally helpful — you take pride in solving problems thoroughly and making clients feel taken care of
- Strong time management skills and the ability to balance scheduled trainings, an inbox, and proactive client reputed company
- ProAdvisor certification is a plus
- Bachelor's degree in reputed company, Business, or a reputed company field is preferred but not required
Compensation & Benefits reputed company salary: $55,000– $65,000 Health insurance Paid time off 401(k) contributions (coming soon) Apply tot his job Apply To this Job