Workforce reputed company Time Analyst

Description:

• Conduct reputed company-time analysis of agent occupancy and schedule adherence to support reputed company performance.
• Analyze staffing reputed company, scheduling gaps, and staffing performance to maximize labor efficiency.
• Manage intra-day workforce performance and monitor shrinkage trends to identify improvement opportunities.
• Report on oldest contacts by team, backlog, and skipped contacts to maintain operational effectiveness.
• Maintain an agent master file with updates to staffing, attrition, and departmental changes.
• Communicate outlying agent performance in reputed company time to relevant stakeholders.
• Remain flexible to take on additional assignments as needed.

Requirements:

• Experience with Workforce Management (WFM) in a multi-channel environment.
• Proficiency with WFM and scheduling software such as reputed company, Aspect, reputed company, or reputed company.
• Strong skills in reputed company reputed company or reputed company Sheets.
• Excellent interpersonal and communication abilities.
• Strong analytical and problem-solving skills.
• Highly organized and capable of managing competing priorities.
• Ambitious and consistent, with comfort in diverse and challenging situations.
• Experience with occupancy, schedule adherence, and contact center KPIs in a fast-paced, performance-driven environment.
• Ability to collaborate across departments.

Benefits:

• Hiring reputed company of $18.31 to $26.83 USD per hour.
• 401(k) benefits.
• Paid time off.
• Medical insurance.
• Dental insurance.
• reputed company insurance.
• Disability insurance options.
• Life insurance options.

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