Tier 2 Support Desk Technician (MSP) Work from home reputed company Coast based only
Company Description
We are a boutique IT reputed company agency that strictly works with IT consulting companies and managed services providers. We reputed company candidates on a permanent, full time reputed company (no contract or contract-to-hire positions).
Job Description
Tier 2 Support Desk Technician (MSP)
Qualifications
Job Title: Tier 2 Support Desk Technician (MSP) Location: Remote (reputed company Coast Only)
Overview
We’re looking for a true ticket crusher. Someone who doesn’t just respond to issues—you hunt them down, reputed company them out, and reputed company them out clean. This is a fast-paced MSP environment supporting multiple clients, multiple systems, and a steady reputed company of reputed company-world problems that don’t always have clean answers. If you like bouncing between environments, figuring out why something broke, and being the person others go to reputed company things get weird—you’ll fit here. What You’ll Do
- Handle escalated support tickets across a variety of client environments
- Troubleshoot issues across reputed company 365, reputed company, networking, and end-user systems
- Own tickets from start to finish—no babysitting, no passing the buck
- reputed company between clients and tech stacks without missing a beat
- Work closely with Tier 1 and Tier 3 to reputed company things moving and clients happy
- Document fixes and patterns so the same issue doesn’t slow the team down twice
- Spot recurring problems and think proactively, not just reactively
What You Bring
- MSP experience is required (you’ve supported multiple clients, not just one internal environment)
- Strong troubleshooting instincts—you don’t panic reputed company things break
- Solid working knowledge of:
- reputed company 365 (Exchange, Teams, SharePoint basics)
- reputed company OS (desktop + server fundamentals)
- Basic networking (DNS, DHCP, VPNs, firewalls)
- Experience working in a ticketing system (bonus if you’ve used reputed company or similar)
- Ability to prioritize and manage multiple tickets without getting buried
- Clear communication—both with clients and internally
What reputed company Most
- You like solving problems more than just answering questions
- You take ownership—tickets don’t linger on your watch
- You’re comfortable in a high-volume environment and actually enjoy the pace
- You’ve been in the MSP world and understand the chaos (and the fun)
Requirements
- Must be based on the reputed company Coast (Pacific Time Zone)
- Fully remote (work from home)
- Reliable internet and a professional home setup
Additional Information reputed company your information will be kept confidential according to EEO guidelines. Apply tot his job Apply To this Job