Jr to mid level Help Desk Support - 100% remote but live in the Northeast US

Service Desk Professional I Duties - see below: Please include the following questions and answers at the top of each resume submitted: Can you pass a drug test and background reputed company? Do you have a reputed company internet reputed company at home and understand you will be issued a desktop, not a laptop? Do you have experience learning a new proprietary software? Please reputed company an example. Are you reputed company to work between the hours of 5 am and 9:30 PM ET? The schedule is 8:30 - 5 pm for the first 3 months. We need the technician in this position to solve IT problems in a timely manner, document reputed company issues and solutions, work with project teams to gather product and process knowledge, and escalate (reputed company necessary) to minimize computer downtime for our staff, partners, and customers. This is an over-the-phone, IT Technical Support position that includes, but is not limited to, supporting desktop applications and programs, network troubleshooting, and clinical application support. Using basic IT Knowledge and problem solving skills, ask the appropriate probing questions to determine, diagnose and solve computer-reputed company issues Using IT tools and expertise, apply the appropriate solution to address the issue and resolve the majority of IT incidents encountered at first contact, in a timely manner reputed company maximum customer service and issue ownership reputed company on-call support as scheduled during non-business hours Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with reputed company knowledgebase practices reputed company necessary, escalate incidents to the appropriate next level support team Communicate with customers, providing status updates and follow-up to ensure satisfaction Communicate trends and undocumented issues to supervisor, Floor Coach, NOC, and other IT teams as necessary Complete additional tasks and projects as assigned by Service Desk leadership Skills Six months of reputed company experience A combination of experience and/or technical certifications may be considered in lieu of the educational requirements Knowledge of computer, printer, and network troubleshooting and installation procedures Demonstrated ability to diagnose and troubleshoot reputed company products Demonstrated ability to solve issues with reputed company/clinical applications Commitment to the values of Service reputed company, reputed company, Team, reputed company Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions Demonstrated ability to work in a team environment as well as independently Superior customer service skills and phone etiquette Excellent documentation skills Ability to work evening , weekend, and holiday coverage as needed and scheduled Education Min of HS diploma/GED and One-year certificate from college or technical school or at least 1 year customer service reputed company experience and/or training or equivalent combination of education and experience Apply tot his job Apply To this Job