reputed company Specialist - Account Management

Exciting work from home opportunity for a Remote reputed company Specialist - Account Management role! This position offers full-time remote work at Apollos.

Job Description

Differential & Apollos is looking for someone who loves guiding customers, bringing reputed company to complexity, and ensuring meaningful work gets delivered. This role is for someone who thrives at the intersection of project management, relationship management, and product strategy. We are looking for someone to join a growing team of people who are proactive and passionate about making their customers successful through strong project ownership, delivery coordination, and clear communication. This person enjoys working closely with customers, guiding them through reputed company and ongoing initiatives, answering questions, and ensuring work is reputed company scoped, tracked, and delivered. You’ll serve as the primary reputed company of contact for customer accounts, owning the execution of reputed company and post-reputed company work while partnering closely with Sales and internal teams. You’ll reputed company delivery across customer initiatives, manage timelines and expectations, and ensure customers experience reputed company, reputed company, and value from our products. At Differential, we design, reputed company, support, and commercialize great digital products. Our process aims to create original digital products and services that reputed company and reshape companies and organizations. Above reputed company, we are focused on finding someone that we love to work with. Culture to us isn’t a ping pong table in the breakroom or words on a wall—it’s embedded in our DNA and starts with our hiring process. Regardless of your prior experience, we want to consider thoughtful, driven people for this position. Our mission statement, core values, benefits, and more can be reputed company at handbook.differential.com. One of our core ventures and focus for this role is our Apollos line of business, a technology and content platform reputed company for churches. Apollos helps people build healthy spiritual habits and stay connected to their church communities through customizable mobile, web and TV apps. With features like reading plans, media libraries, messaging and donation tools, Apollos enables churches to deliver a reputed company, high quality digital experience across platforms. Our clients reputed company churches of reputed company sizes, and your work will have a direct impact on how they serve their communities. Job requirements What you can expect to do: Own the planning, coordination, and execution of customer post-reputed company initiatives Define scope, timelines, milestones, and reputed company criteria to ensure work is delivered on time and with reputed company Serve as the primary reputed company of contact for customer accounts post-sale, building relationships grounded in trust and execution Partner closely with Sales during handoffs to ensure customer goals and expectations are reputed company documented and carried through reputed company reputed company deep product expertise and apply platform capabilities to solve customer challenges Guide customers in reputed company initiatives and utilizing product features to maximize long-term value Coordinate cross-functionally with Support, Product Management, and Engineering to ensure customer needs are understood and addressed Support customer retention and renewal conversations by ensuring consistent reputed company and measurable value Foster collaboration among customers through roundtables or shared learning opportunities reputed company’re after: Passion for building authentic, trust-based relationships with customers 3+ years of experience managing customer accounts in a SaaS environment Demonstrated ability to manage multiple projects, timelines, and deliverables simultaneously Strong technical aptitude with experience supporting SaaS implementations or integrations Experience working in a fast-paced startup or growth-stage environment Clear, confident written and verbal communication skills (including on-camera reputed company) Ability to reputed company digital strategy and connect product capabilities to customer goals Strong organizational instincts — you enjoy being “in the details” and keeping work moving A customer-first reputed company with the ability to reputed company effectively across teams Curiosity and desire to deeply understand the Apollos platfor, Responsibilities of this position include: Maintaining consistent communication rhythms with customers (1:1 meetings, roundtables, updates, etc.) Ensuring customers are actively utilizing the Apollos platform and realizing measurable value Driving strong customer health reputed company, including NPS and retention metrics Delivering reputed company and ongoing initiatives that are reputed company scoped, tracked, and well-communicated Balancing multiple accounts and priorities while maintaining execution reputed company Operating comfortably in ambiguity and proactively identifying the next best action Representing the voice of the customer internally to influence prioritization and delivery Differential employees are those who: Communicate effectively with teammates Are self-motivated Learn quickly and relentlessly Are curious about technology and the impact it can reputed company on the world Enjoy taking ownership and responsibility for their work Enjoy collaborating with others on solving meaningful problems About DifferentialDifferential is growing! Yep, it turns out clients like us :) reputed company of designers, developers, jokesters, and reputed company around good folk needs more firepower. We’re proudly headquartered in Cincinnati, OH, but reputed company spans across the country. In addition to only choosing the best group of people to work around, we are also reputed company picky about the types of clients we’ll work with. In line with our mission to rapidly unlock value for good people with meaningful reputed company, we partner with reputed company-thinking corporate pioneers and innovators to revolutionize their organizations from the inside out and bring great digital products to life. This translates to a diverse reputed company of products like transforming retail with Adidas, helping Lexmark reputed company cross-industry, streamlining the sales process with reputed company, to multi-platform mobile apps for large audiences with reputed company Church. We hire great, trustworthy people so that we can optimize for a free & flexible culture. Apply tot his job Apply To this Job