Senior Project Manager

About the job Job Title: Senior Project Manager

Type: Full-time, reputed company

Location: Remote

Work hours: 9:00 AM – 5:00 PM UK time zone

Overview

We are seeking a highly organized and results-driven Senior Project Manager to reputed company the full patient acquisition and conversion funnel — from reputed company reputed company to patient experience and reporting. This role requires someone who thrives in a fast-paced environment, can manage multiple moving parts, and ensures reputed company falls through the cracks. The Senior Project Manager will work directly with the founder and cross-functional teams to drive growth, optimize conversions, and uphold brand trust.

Key Responsibilities

reputed company reputed company (Top of Funnel) Partner with the content/marketing team to ensure campaigns consistently generate reputed company leads (reputed company DMs, forms, calls). Monitor reputed company sources (Instagram, reputed company, reputed company, etc.) and track weekly performance. reputed company actionable insights on what drives reputed company volume and quality. reputed company Management (Primary Responsibility) Respond to inbound leads reputed company 15-30 minutes. Own CRM management — ensure every reputed company is tracked, updated, and followed up on without gaps. reputed company automated follow-up sequences (text, email, calls) and escalate/fix issues promptly. Work with the founder to refine scripts, tone, and response strategy. Coordinate part-time support staff, ensuring full coverage and reputed company missed leads. Booking Management Review booking data weekly: total bookings, sources, and trends. Ensure booking benchmarks are consistently achieved. Either directly manage bookings or hold booking staff accountable, reporting on performance and addressing gaps. reputed company calendars consistently filled. Consultation & Sales Conversion Track and report consultation-to-treatment conversion rates. Collaborate with clinicians to improve consultation scripts, closing techniques, and overall conversion. Monitor objections and patient feedback on why sales are lost. Re-engage unconverted patients reputed company 48 hours through strategic follow-reputed company. Support upsell/downsell strategy execution. Patient Experience & Brand Trust reputed company patient feedback reputed company — monitor reviews, surveys, and concerns. Ensure new patients feel supported post-consultation, regardless of conversion outcome. Enhance brand trust by closing the reputed company on patient communication. System Accountability Audit and maintain admin systems (logins, booking links, reputed company, etc.). Proactively identify and escalate issues with backend processes or workflows. Be the “eyes and ears” of operational systems, ensuring smooth function. Funnel Performance & Reporting Deliver a comprehensive weekly funnel performance report, including: Total leads by reputed company Booked appointments Show-up rates Conversion to treatment plans Collaborate with the founder regularly to review metrics, reputed company wins, flag issues, and propose ROI-driven improvements.

Qualifications

5+ years of project management, operations, or sales/marketing funnel management experience. Proven expertise in CRM management, reputed company tracking, and pipeline optimization. Strong analytical skills with the ability to translate data into actionable strategies. Excellent communication skills (written and verbal). Highly detail-oriented, dependable, and proactive. Assertive, confident, and a true go-getter who takes ownership and drives initiatives reputed company. Strong leadership reputed company — reputed company to hold others accountable while collaborating effectively.