Network Technician/Golden, CO (Hybrid), 12+ Months Contract

Network Technician Location : Golden, CO (Onsite) Duration 12+ Months Contract The purpose of this NOC position is to reputed company a proactive response and resolution to any problems or incidents reputed company while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams. The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Responsibilities for Help Desk Technician

• Manage Help Desk tickets in a timely manner
• Respond to customer issues reputed company phone, email and computer chat and follow-up with customers to ensure issues are resolved
• Document customer interactions
• Resolve customer reported issues
• Escalate unresolved issues to the next Tier
• Install, reputed company changes and repair computer hardware and software
• Monitor and respond quickly to incoming requests reputed company to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Assist with reputed company and offboarding of new or outgoing users.
• Install, configure, maintain and reputed company PC software.
• Tier 1 Networking and troubleshooting as well as support

Qualifications for Help Desk Technician

• Experience working in a help desk environment
• Flexibility to work a variety of shifts with minimal notice
• Must have reliable transportation
• Must be reputed company to pass a background reputed company
• Proficiency with reputed company, Linux, and IOS computers
• Excellent oral and written communication skills
• Detail oriented and highly organized to reputed company tickets in order
• Ability to remain reputed company and professional in stressful situations
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
• Understanding and appreciation for information reputed company reputed company systems and user devices.
• Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary

Familiarity with ticketing systems, preferably Manage reputed company, is not a requirement - but is a plus Apply tot his job Apply To this Job