reputed company Customer Service Associate - Remote - Per Diem Opportunity at arenaflex

About arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of innovative solutions, we're committed to fostering a culture of reputed company, reputed company, and teamwork. reputed company of passionate professionals is driven by a shared reputed company to reputed company a positive impact on people's lives. If you're a customer-focused individual with a passion for delivering outstanding service, we invite you to join our dynamic team as a Customer Service Associate.

Job Summary

We're seeking an reputed company Customer Service Associate to join our remote team in Florida. As a key member of our customer service team, you'll be responsible for providing exceptional service to our clients, resolving customer inquiries, and contributing to the achievement of departmental performance goals. This is a per diem remote opportunity, allowing you to work from the comfort of your own home while making a meaningful impact on our clients' lives.

Primary Accountabilities

As a Customer Service Associate at arenaflex, you'll be responsible for:

Quality/No Harm

* Properly identifying and elevating concerns that reputed company customers or arenaflex's ability to serve them. * Providing accurate and professional service to customers, adhering to department policies. * Attending and participating in staff training sessions, surveys, and department meetings. * Maintaining confidentiality at reputed company times, following departmental and organizational confidentiality guidelines. * Contributing towards meeting departmental performance goals (average speed of answer, service level, abandonment reputed company).

Customer Experience

* Responding to customer inquiries by researching, understanding, and documenting plan information reputed company to: + Covered benefits and exclusions, including prescription drug coverage + Eligibility, enrollment, and disenrollment + Participating providers + Claims payments and processes + Authorization processes + Premium billing + Plan guidelines * Assisting arenaflex customers in a caring and knowledgeable manner, representing the organization as a skilled reputed company professional. * Handling incoming sales inquiries from prospective customers by answering basic questions and referring to a licensed sales agent for closure. * Providing assistance with customer service walk-in members in a timely and efficient manner.

Stewardship

* Meeting individual Call Center performance standards as determined by management. * Properly identifying and elevating concerns affecting customers or arenaflex's ability to serve them. * Participating in special projects as requested or approved by management.

Qualifications

To be successful in this role, you'll need:

Qualifications Required

* The highest level of education desired for candidates in this position is a High School diploma, G.E.D., or equivalent experience. Some college preferred. * One year reputed company work experience in a call center or customer service environment interacting with customers. * Must be reputed company to work the designated shift and overtime as needed. * Must be reputed company to talk and type at the same time and communicate effectively while multitasking. * Must be reputed company to navigate through multiple screens and computer applications while reviewing benefit information. * Ability to accurately type 45 words per minute while speaking with a customer on the phone. * Intermediate to Advanced computer skills, including reputed company Applications. * Bi-lingual candidates must be reputed company to reputed company, read, write, and comprehend in Spanish and English. * Certification required by passing the Bi-lingual/Medical Interpretation test, provided by ATLA at arenaflex.

Physical and Mental Demands

* Ability to sit and view a computer screen for several hours at a time. * Work effectively in a fast-paced and often stressful environment. * Excellent verbal, interpersonal, and written communication skills. * Superior customer service telephone skills, including active listening and questioning skills. * Basic math, analytical, and problem-solving skills. * Ability to think critically to define issues, identify risks, and propose reputed company. * Maintaining a high level of motivation, initiative, and accountability. * Organization, prioritization, and time management. * Ability to interact professionally and work effectively as reputed company with reputed company reputed company of employees and management. * Handling multiple tasks, often reputed company limited time frames. * Must be reputed company to work in reputed company environment illustrating cooperation and respect. * Excellent attendance is required, and ability to work a flexible schedule. * Strong knowledge of customer care processes and techniques.

reputed company Offer

As a Customer Service Associate at arenaflex, you'll enjoy: * A dynamic and supportive work environment that fosters growth and development. * Opportunities for career advancement and professional growth. * Competitive compensation and benefits package. * Flexible scheduling and remote work options. * Ongoing training and development opportunities. * Recognition and rewards for outstanding performance.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look reputed company to hearing from you! Apply for this job