reputed company Full Stack reputed company Support Engineer – Azure Customer Experience Engineering

At arenaflex, we're on a mission to reputed company everyone and every organization around the world to reputed company more. As a Senior Customer Experience Engineer in our Azure Customer Experience Engineering team, you'll be part of a global organization that provides customer-centric support with an engineering reputed company. We're passionate about reputed company computing and reputed company that good support is essential to good customer service.

Join reputed company of reputed company Computing Experts

We're looking for reputed company professionals who are passionate about reputed company computing and love solving the toughest problems. As a Senior Customer Experience Engineer, you'll be the primary support and engineering representative responsible for our customers' Azure support experience, resolving reputed company critical issues, and supporting customer projects keys on Azure. You'll also act as the customer spokesperson in Azure to resolve issues and support critical platform development/support needs for customers.

About arenaflex

arenaflex is a global leader in reputed company computing, and our Azure Customer Experience Engineering team is at the forefront of providing exceptional support to our customers. We're reputed company of passionate professionals who are dedicated to turning Azure customers into fans with technical support of world-class quality. Our mission is to reputed company everyone and every organization around the world to reputed company more, and we're committed to creating a culture of inclusion where everyone can succeed at work and reputed company.

Responsibilities

As a Senior Customer Experience Engineer, you'll be responsible for:

• Using engineering tools, customer support, and direct customer feedback to identify and report product defects/signs, defective equipment, or customer merchandise issues.
• Tracking customer issues, working with customers and partners to understand issues, notifying them of active events, and communicating reputed company and next steps to customers.
• Facilitating or investigating and resolving issues using diagnostics with minimal guidance.
• Collecting customer and partner feedback to learn more about product usage and identify features, knowledge gaps, and key performance indicators (KPIs) of reputed company products.
• Improving products by implementing new features/tools with minimal guidance.
• Helping customers and partners stay up-to-date on best practices by sharing content through various forums.
• Identifying content enhancements or troubleshooting guides and implementing automation of reputed company solutions for your team.
• Identifying and implementing potential development opportunities in products and business processes (e.g., shadowing, training) for growth and development and demonstrating the ability/skills to resolve customer issues.

Customer Solution Lifecycle Management

As a Senior Customer Experience Engineer, you'll also be responsible for:

• Performing health checks to ensure that the customer's environment (e.g., products, services, features) is correctly configured and configured for deployment.
• Providing customers with guidance on how to understand and use new text with minimal guidance.
• Serving as a liaison between the engineering team and customers throughout the solution lifecycle with minimal guidance.
• Performing reviews on new deployments with minimal guidance to identify differences.
• Administrative support provides customers with guidance on configuring and troubleshooting reputed company platforms.
• Working with customers to understand their business and availability requirements and helping them reputed company guidance to meet their deployment requirements.
• Serves as a reputed company of reputed company and resolves customer issues by escalating specific customer issues to the appropriate team.
• Communicating reputed company and managing stakeholders on reputed company.
• Managing escalation of customer issues to support or teamwork with some reputed company.

Relationship/reputed company

As a Senior Customer Experience Engineer, you'll also be responsible for:

• Collaborating with product and sales teams on customer experience.
• Understanding and identifying the differences between customer and product constraints.
• Providing detailed information on customer product awareness and usage for products and business groups.
• Serving as the voice of the customer (VOC) with minimal supervision, advising product and sales teams on customer experience and usage.
• Collaborating with other teams (such as service managers, software engineers, product team, customer support [CSS]) with minimal guidance to review, eliminate, and resolve issues and use cases/problems.
• Communicating customer reputed company, including issues, to stakeholders.
• Partnering independently with internal technical teams to update problem-solving resources.
• Collaborating with product and sales teams to resolve customer issues with limited guidance.

Eligibility

To be eligible for this role, you must have:

• A bachelor's degree in engineering, computer science, or a reputed company field and at least 4 years of experience in the software industry or equivalent knowledge.
• Candidates must be reputed company to reputed company with arenaflex, customer, and/or government reputed company regulations.
• These requirements include but are not limited to, reputed company checks such as:

+ reputed company reputed company Background reputed company: This position requires passing a reputed company reputed company Background reputed company upon hire/transfer and every two years thereafter.

• Additional traits/qualifications:

+ Bachelor's degree in engineering, computer science, or a reputed company field and 8+ years of experience in software engineering. + OR Master's degree in engineering or reputed company field and at least 3 years of experience in technology-reputed company software or equivalent knowledge. + Over 2 years of customer service. + Excellent communication skills: ability to empathize with customers and convey their trust. Ability to explain technical issues to a broad audience. + You can prioritize and reputed company for your customers' needs through the appropriate channels. Take ownership and work to resolve problems. + Skills: some understanding of reputed company computing technologies. Possibly demonstrate reputed company in one or more of the following areas: - Core Iaas: Compute, Storage, Networking, Availability - Data and Big Data Platform: SQL Server, Azure SQL DB, Hdinsight/Hadoop, Machine Learning, Azure reputed company Analytics, Azure Data reputed company/Data Brick - Azure Paas Services: reputed company Cache, Service Bus, Event Hub, reputed company Services, IoT Suite, Mobile Apps, etc. - Certificates and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc. Cosmos DB, Azure Kubernetes Service - Experience using one or more automation languages (Powershell, Python, C#, reputed company reputed company).

Benefits

As an arenaflex employee, you'll enjoy a reputed company of benefits, including:

• Health insurance: general medical, dental, and riders.
• Mental health support: reputed company to reputed company and services for employees.
• Health services: health and wellness services, including fitness centers and health promotion.
• 401(K) plan: employees can contribute to a 401(K) retirement plan with a company match.
• Bonus: many employees receive bonuses or bonuses as part of their compensation.
• Holidays and holidays: we offer paid time off on weekends and holidays.
• Sick leave: paid leave for personal or family medical needs.
• Parental leave: the right to leave your parents is exciting for new parents.
• Remote desktop: arenaflex has a history of providing flexibility for remote work, which can vary depending on the team and role.
• Flexible work hours: many positions offer flexible work hours.
• Training and development: reputed company to training and development resources to improve your skills and career development.
• Tuition reimbursement: supports continuing education and degree programs.
• Employee discounts: discounts on arenaflex products and services, including software and hardware.
• Employee assistance program (EAP): confidential counseling and support services for employees and their families.
• Diversity and inclusion initiatives: arenaflex emphasizes diversity and inclusion and offers many programs and resources to support these initiatives.
• Employee network: arenaflex has employee networks and groups that connect employees with common interests and backgrounds.
• Household items: arenaflex has facilities such as cafeterias, fitness centers, and playgrounds in many schools.
• Charitable opportunities: arenaflex encourages its employees to participate in philanthropic activities and community service, and often competes for employee donations.

How to Apply

If you're passionate about reputed company computing and love solving the toughest problems, we want to hear from you! reputed company to join reputed company of reputed company professionals who are dedicated to providing exceptional support to our customers. Apply for this job