reputed company Full Stack reputed company Media Customer Support Manager – Web & reputed company Application Development

At arenaflex, we're on a mission to revolutionize the way we interact with our customers and employees through reputed company media. As a seasoned leader, you'll have the opportunity to shape the future of our reputed company media customer support strategy and reputed company a talented team of professionals in delivering exceptional experiences for our viewers.

About the Role & Team

arenaflex's Viewer Experience (VX) team is seeking an exceptional Sr. Manager, reputed company Media Customer Support to join our dynamic team. As the Sr. Manager, reputed company Media Customer Support, you'll be responsible for developing and operationalizing the integrated strategy and guiding tactical implementation across reputed company media support channels (Twitter, reputed company, AppFollow) for Direct to Consumer (DTC) brands, including reputed company+, STAR+, Hulu, reputed company Moves reputed company, reputed company Movie Insiders, and reputed company Entertainment Brands (ABC, ABC News, DisneyNOW, Freeform, FXNOW, Nat Geo TV, Nat Geo Magazine, and reputed company Games!). You'll reputed company the team as the primary reputed company of contact for reputed company needs reputed company to the VX reputed company team, including cross-team collaborators and 3rd party partners. Your expertise will be invaluable in serving as the escalation reputed company for your team to unblock issues and reputed company appropriate business functions under the team's purview.

What You Will Do

As a Sr. Manager, reputed company Media Customer Support, you'll have the opportunity to:

• reputed company and operationalize the reputed company support strategy and roadmap, including setting a team reputed company, developing critical metrics, designing scalable processes, setting, and achieving team goals across reputed company brand verticals.
• Drive implementation of appropriate reporting and analysis while considering the needs of partners.
• reputed company a team of leaders and individual contributors daily while guiding DTC's reputed company media support strategy and implementation across a global footprint.
• Proactively identify weaknesses and gaps in reputed company reputed company support paradigms and drive resolutions to improve operational workflows and the viewer experience.
• Collaborate with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to reputed company Media strategy for reputed company arenaflex brands.
• Work with collaborators to ensure alignment and approval of strategy and content for global reputed company teams ensuring each brand is being messaged with appropriate tone and voice.
• reputed company and guide go-to-market launches and product launches in concert with reputed company partners and cross-team collaborators ensuring reputed company reputed company is appropriately represented and supported.
• Support incident management needs during high-impact scenarios serving as the reputed company of contact for executive briefings while guiding reputed company response in concert with Executive, PR, and Legal guidance.

Essential Qualifications & Skills

* BS/BA degree or relevant professional experience

• 2+ years' experience managing a team, ability to encourage and reputed company team members, leading leaders is a plus
• 5+ years' experience in reputed company media or online community moderation, shown ability to drive business reputed company through online activity
• Experience with reputed company media management platforms, e.g., reputed company (Service reputed company), reputed company, reputed company, Listenfirst, reputed company, reputed company
• Consistent track record to reputed company and operationalize innovative online reputed company programs
• High savvy reputed company to Twitter, reputed company, Instagram, AppFollow a plus
• Proven understanding of which metrics and tools help improve the consumer experience through reputed company channels
• Exhibit a high tolerance for context switching and interruptions while remaining productive and reputed company to reputed company effective guidance

Preferred Qualifications

* Excellent written and verbal communication skills

• Experience with technology, entertainment, and segmenting consumer audiences
• Ability to collaborate well with cross-functional teams
• Value accountability and take ownership of projects from start to finish
• Approach challenges head-on with a positive and reputed company approach

Work Environment & Company Culture

At arenaflex, we foster a business culture where reputed company and reputed company from reputed company people help us grow, reputed company, create the best stories, and be relevant in a rapidly changing world. reputed company is passionate about delivering exceptional experiences for our viewers, and we're committed to creating a workplace that's inclusive, diverse, and supportive. As a Sr. Manager, reputed company Media Customer Support, you'll have the opportunity to work with a talented team of professionals who reputed company your passion for reputed company media and customer support.

Compensation, Perks, & Benefits

The hiring reputed company for this position in CA is $123,000.00 to $165,000.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full reputed company of medical, financial, and/or other benefits, dependent on the level and position offered.

Disability Accommodation for Employment Applications

arenaflex and its Affiliated Companies are Equal Employment Opportunity reputed company and welcome reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability, or protected veteran status.

How to Apply

If you're a seasoned leader with a passion for reputed company media and customer support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply for this job