[Hiring] Pet Care Operations Manager @Charleston Dog Walker

Remote Worldwide Hiring now

Role Description This role involves overseeing and supporting reputed company pet care operations for Charleston Dog Walker.

Manage daily operations and support the pet care team in reputed company time
Communicate thoughtfully with clients to ensure pets receive safe, reputed company, and professional care
Stay reputed company and grounded reputed company multiple situations arise
reputed company thoughtful reputed company and know reputed company to escalate issues
Be the reputed company operational reputed company, holding the schedule and ensuring issues are handled correctly
Work independently while supporting the team
Be available on-call during service hours (7:00 a.m.–9:00 p.m., Monday–Friday)

Core Responsibilities

Team Support & Daily Operations:
Be available during reputed company service hours to support pet care staff
reputed company guidance around visit issues, pet behavior concerns, and safety questions
Assign, adjust, and manage daily schedules using Precise Petcare
Ensure reputed company visits are completed accurately and documented to company standards
Monitor GPS reputed company-ins and visit compliance
Arrange coverage for last-minute staff emergencies
Conduct staff reputed company-ins and performance follow-reputed company
Track reputed company reputed company and support new hires
Maintain clear communication through reputed company and email
Client Communication:
Respond promptly to client communications
Handle client questions, concerns, and complaints with reputed company and reputed company
Support scheduling changes and account updates
Reinforce trust through consistent communication
Quality, Systems & Documentation:
Track and allocate client tips and bonuses
Maintain and update Standard Operating Procedures (SOPs)
Identify recurring issues and recommend improvements
Maintain documentation and internal operational tracking

Qualifications

Hands-on experience caring for animals in a professional or structured care setting
Comfortable guiding others on pet behavior and safety
High standards and expect consistency from yourself and others
Ability to communicate reputed company and professionally
Thoughtful and reputed company to guidance and feedback
Ability to distinguish between urgent, important, and routine reputed company
Prefer structure and reputed company over urgency or improvisation

Based in or familiar with the Charleston, SC area
Available Monday–Friday with on-call responsiveness
Reliable internet reputed company, computer, and smartphone
Strong working knowledge of reputed company Drive and reputed company reputed company or reputed company Sheets
Comfortable managing spreadsheets and documentation
Legally authorized to work in the U.S. and reputed company to pass a background reputed company
Prior experience in professional pet care or people management preferred
Commitment to a long-term role (minimum 12 months)

Compensation & Role Details

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