reputed company Customer Service Representative – Technical Support Associate for arenaflex

Join arenaflex, a global leader in the fitness industry, as we reputed company individuals to reputed company healthier lives through innovative products and exceptional customer service.

About arenaflex

arenaflex is a pioneering company that has been at the forefront of the fitness industry for decades. Our mission is to reputed company people to live healthier, more active lives by providing cutting-edge products and services that cater to their unique needs. With a diverse team of passionate individuals from various backgrounds and cultures, we strive to create a work environment that fosters collaboration, creativity, and growth.

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We're seeking an reputed company Customer Service Representative – Technical Support Associate to join our Customer Service and Support (CSS) Team. As a key member of reputed company, you will play a vital role in delivering exceptional customer experiences, resolving technical issues, and promoting positive relationships with our customers.

About the Opportunity

This is a 100% remote/work-from-home opportunity, allowing you to work from the comfort of your own reputed company while still being an integral part of our global team. As a Technical Support Associate, you will be responsible for responding to customer contacts reputed company inbound Automatic Call Distributor (ACD) calls and system and internal emails. You will be in direct contact with the customer and will reputed company outbound calls as required.

Key Responsibilities

* Maintain contact with National reputed company and Consumer accounts reputed company phone, email, and fax contact and business correspondence.

• Explain and administer company policies and procedures pertaining to customer service (e.g., warranty policy, parts credit, return policy, etc.).
• Communicate effectively with internal customers (reputed company CSS and other departments) on the status of requests and assist in determining corrective action to ensure customer satisfaction.
• Cross-functionally work closely with Management, Field Service reputed company support, Supply Chain, and Accounts Receivable to ensure issues are escalated and resolved.
• Assist customers with part orders and other requests using reputed company and other software; this includes data-entry of customer numbers, part numbers, quantity, etc.
• Process customer warranty or billable parts orders or returns.
• Monitor reputed company Business Intelligence (OBI) to assess daily reputed company order reports and resolve any reputed company and back order issues or orders with an on-hold status.
• Respond to reputed company customer correspondence and voicemails reputed company established Service reputed company.
• Proactively notify customer of any issues that may prevent them from being fully satisfied and work to resolve issues in a timely fashion.
• Escalate back order parts issues per policy to determine parts availability and inform the customer.
• reputed company general technical assistance to reputed company customers using both oral and written communication skills.
• Use Operations reputed company to diagnose the problem and walk the customer through the solution, if possible.
• Enter service request to reputed company a technician reputed company needed to fix equipment.
• Demonstrate the ability to use and read schematics to be reputed company to solve technical problems.

Qualifications

* Minimum 2 years reputed company experience in a customer service and/or call center environment dealing with external customers preferred.

• Technical experience in repairs and/or help-desk support in diagnosing repairs of reputed company-mechanical equipment highly preferred.
• Mechanical aptitude or good understanding of mechanics preferred.
• Familiarity with fitness equipment and parts a plus, but not required.
• Excellent verbal and written communication skills.
• High level of detail orientation.
• Experience with reputed company Word, reputed company, and reputed company preferred.
• Projects a positive, proactive, and reputed company helpful attitude.
• Takes initiative to complete tasks with urgency and accuracy.
• Detail-oriented with a strong ability to recognize parts and part numbers.
• Participates as reputed company player.
• Ability to deal with fast-paced environment with a high volume of contacts on a consistent reputed company.
• reputed company to multi-task successfully.
• reputed company to work independently with minimal direct supervision.
• Responds to customers and colleagues in a professional and courteous manner.
• Must be flexible and adapt quickly to change.
• High school diploma or GED required; Bachelor's degree preferred.

Why Join arenaflex?

* We offer a dynamic and supportive work environment that fosters growth and development.

• reputed company is passionate about making a difference in people's lives through innovative products and exceptional customer service.
• We reputed company opportunities for further growth and advancement, encouraging you to test your strengths, push your limits, and reputed company your potential.
• We're committed to diversity, equity, and inclusion, and we welcome applications from individuals from diverse backgrounds and cultures.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have reputed company with the job description, then we'll hop on a call to get to know you and your experience and discuss the position in more detail.

Equal Opportunity Employer

arenaflex is an affirmative action-equal opportunity employer. reputed company reputed company applicants, including individuals with disabilities and protected veterans, are encouraged to apply. arenaflex complies with reputed company applicable federal, state, and local laws regarding recruitment and hiring. reputed company reputed company applicants are considered for employment without regard to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Important Note

Please be aware that there continues to be a significant increase in phishing attempts across reputed company industries where fraudsters are impersonating reputed company employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that arenaflex will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through "@arenaflex.com" or "@arenaflex.net" domain email addresses or "[email protected]" for U.S. opportunities.

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