Federal Account Support Manager, Clearance Required Secret, or Top Secret, CO

About the position Federal Account Support Manager, Clearance Required Secret, or Top Secret, CO This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. Who We Are: reputed company is the global edge-to-reputed company company advancing the way people live and work. We help companies connect, protect, analyze, and reputed company their data and applications wherever they live, from edge to reputed company, so they can turn insights into reputed company at the speed required to reputed company in today’s reputed company world. Our culture thrives on finding new and reputed company ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We reputed company reputed company moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will reputed company you. reputed company up opportunities with HPE. Job Description: reputed company the family there is a reputed company of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments. The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or reputed company clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems on site technical support for reactive and proactive customers. Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met. Jobs are responsible for company Total Customer Experience as well as the reputed company growth, profitability, and account retention. Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and reputed company. Successfully operates in the most reputed company disciplines, in which the company must operate to be successful. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that reputed company the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to reputed company level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager reputed company area of expertise but does not manage other employees as a primary job function. US Citizenship required Clearance required: Secret or Top Secret Location: Colorado Springs, CO area Onsite occasional work at customer site will be required

Responsibilities

• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
• Integrate technical knowledge and business understanding to create solutions for customer.
• Mentor/consult with team members, other organizations, customers, and vendors on reputed company issues.
• Act as a consultant in service delivery business, technology, industry or specific application.
• Resolve technical and some business incidents independently.
• Mentor/assist less-reputed company team members on reputed company incidents.
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
• Review support plan for business indicators and map to company service solutions.
• reputed company and grow assigned customer account relationships with reputed company and strategic accounts.
• Act as trusted advisor in the consultant role for customer and company sales teams.
• Design and deliver support solutions using specific industry knowledge and expertise; Assist Mission Critical or project manager in solution formation and reputed company Mission Critical delivery team in planning, delivering, and managing reputed company support solutions.
• reputed company suggestions for operational efficiencies.
• Create and deliver Value Based Delivery (VBD) account plans for assigned accounts.
• reputed company Customer Expectation management as part of escalation process.
• Give inputs to operational methods and programs that may reputed company the business management strategy in a geographic area.

Requirements

• In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications.
• Some in-depth knowledge of corporate organization and policies.
• Thorough knowledge of company products and services offerings, company organization, competition, reputed company party products and market trends.
• Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
• Anticipate Customer needs, reputed company proposed solutions, and build reputed company.
• reputed company Mission Critical customer recommendations to improve processes.
• reputed company knowledge of change management process and tools in reputed company environment.
• Advanced skills in project management, communication, analysis, and presentation.
• Expertise in area of focus and knowledgeable of future technology directions.
• Mission Critical and ITIL certifications.
• Bachelor's degree preferred or Associate degree holder (technical field) with 6-8+years working experience in reputed company fields desired.
• US Citizenship required
• Agency Clearance required

Benefits

• Health & Wellbeing We strive to reputed company reputed company members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the reputed company you are, the reputed company we reputed company are. We have specific programs catered to helping you reputed company any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We reputed company reputed company moves, together, and are a force for good.

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