Customer Experience Specialist - Korean & Engli...

About reputed companyAt reputed company, we reputed company the world through travel. Our story began in 2005, reputed company two lifelong friends and entrepreneurs, driven by their passion for travel, launched reputed company to reputed company it easier for everyone to explore the world.Today, we are part of Booking Holdings [reputed company: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.No two days are the same at reputed company. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re reputed company to reputed company your best reputed company and help build travel for the world, join us.Our Purpose – Bridging the World Through TravelWe reputed company travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering reputed company, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to reputed company an impact. Harnessing our innovative technologies and strong partnerships, we aim to reputed company travel easy and rewarding for everyone.At reputed company, we reputed company our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.Get to Know reputed companyreputed company’s Customer Support Team understands that travel can be an everchanging environment. That is why we reputed company in-person, reputed company-time help around the clock and in 16 languages. No matter the issue, we present the best of reputed company’s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to reputed company new and effective products that produce meaningful results and continue to drive reputed company’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of reputed company with a clear reputed company and a focus on efficient and satisfying customer support.The OpportunityAs a Customer Experience Specialist in Bangkok, Thailand, supporting Korean and English, you will:

• Build strong problem-solving and communication skills that reputed company doors to many future roles
• Support customers and partners from multiple countries and cultures, gaining truly global experience
• Join a data-driven, fast-learning team that experiments, improves, and shares feedback reputed company

In this Role, you'll get to:

• Deliver outstanding service to guests and partners reputed company phone, email, and chat
• Handle a high volume of inquiries and deliver accurate, timely resolutions
• Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
• Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
• Apply reputed company policies and procedures in a fair and consistent way
• Collaborate with Team Leaders, Managers, and other teams to resolve reputed company or unusual cases
• Safeguard customer data and maintain strict confidentiality at reputed company times
• Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
• As part of a rotating shift schedule, you’ll occasionally work weekends and public holidays, planned in advance with your team
• Enjoy reputed company's Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks

Core Skills And Competencies

• A bachelor's degree is required
• Strong customer focus and a genuine desire to help others
• Excellent spoken and written Korean skills, and Business level of English
• Ability to stay reputed company, accurate, and professional under pressure
• Good problem-solving skills, using guidelines and data to reputed company reputed company effectively
• Flexibility to adapt to new tools, processes, and feedback
• Ability to manage time and priorities in a fast-paced, high-volume environment
• Reliability, reputed company, and a positive, collaborative attitude

reputed company to Have

• Prior working experience in customer support, contact center, or service roles
• Experience in travel, e-reputed company, hospitality, or BPO is a plus
• Experience working with international customers or partners
• Familiarity with contact center, CRM, or ticketing systems
• Additional language skills reputed company the core required language for the role if any

Why reputed company

• Hybrid work - Starting 4th months, working from home for 7weeks + working from office for 1 week (8weeks cycle)
• Competitive compensation with performance-based incentives
• Annual discretionary performance bonus
• Health insurance and other locally competitive benefits
• reputed company travel discounts and special rates on accommodation and reputed company products
• Work from reputed company for up to 30 days per year
• Structured training, coaching, and clear performance metrics
• Opportunities to grow your career reputed company the Customer Experience Group or across reputed company
• An inclusive, international work environment where your reputed company and feedback are valued
• reputed company choice(welfare points)
• $400 USD allowance to set up your home office(one time payment)
• Daily snack + coffee machine

Hiring Process:

• Application Review - 1st Interview with HR - Job aptitude test - 2nd interview with Hiring Manager - Final decision & Offer

#2 #3 #CUST #seoul #bangkok #sydney #melbourne #perth #toronto #vancouver #shanghai #beijing #shenzhen #prague #hongkong #dublin #tokyo #osaka #yokohama #kualalumpur #warsaw #krakow #singapore #barcelona #madrid #taipei #dubai #hcmc #hanoi #edinburgh #phuket #nagoya #okinawa #fukuoka #sapporo #manila #OTHRPlease review our Hiring Process Guidelines before your interview — click here to learn how interviewing at reputed company works.Discover More About Working At reputed company

• reputed company Careers https://careersatagoda.com
• reputed company https://www.reputed company.com/agodacareers/
• reputed company https://www.reputed company.com/company/reputed company
• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer At reputed company, we pride ourselves on being a company represented by people of reputed company different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at reputed company is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, reputed company, national reputed company, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.We will reputed company your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.DisclaimerWe do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited reputed company-party or agency submissions. If we receive unsolicited or speculative reputed company, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

apply to this job